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4 Posts
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24586
April 15th, 2017 08:00
Alienware command center update? It seems to not be working after the creator's update.
After installing the creator's update for win10 the alienware command center and temperature stats do not seem to be working at all. I try and run the program and it simply will not open.
Not sure if an update is planned or not.
Thanks.
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zigtag3d
3 Posts
1
April 19th, 2017 16:00
Update on the bios thing.
So I was finding that when the laptop went to sleep and woke back up the lights still went out and I would get the controller connect error. After a little more digging I decided to update the bios. I was at 1.0.5. Dell had the update available for 1.0.8. So I updated the bios. Once that completed I put the laptop through various methods of going to sleep and so far I have not had any issues.
YMMV
zigtag3d
3 Posts
1
April 20th, 2017 04:00
I see that I did neglect that. I have a 17 R4. Love the machine so far and was quite depressed when I got the update a few hours after opening the box and had this issue. Glad it's resolved.
Absolutely love the machine though. My wife wants one too.
eubeng
9 Posts
0
May 6th, 2017 23:00
I was using Alienware Command Center v4.6.20 on Windows 1607 (factory install of Aurora R6) and recently upgraded to Windows 1703 through the upgrade route.
A couple weeks back, after upgrading to 1703 Creators Update, I experienced the same problem with Alienware Command Center which includes not being able to open it for AlienFX and ThermalControl management.
Uninstall and Re-install the software did not work for me as I probably was unable to do a proper clean uninstall. I did not want to go "MacGyver" on it by manually cleaning up registry entries, folders and files relating to Alienware Command Center that the uninstall program did not do.
So, yesterday, I decided to do a clean install of Windows 1703 Creators Update and when I installed Alienware Command Center v4.6.20, it worked perfectly.
So, the solution that worked for me is to do a clean install of the OS to make Alienware Command Center work properly again.
eubeng
9 Posts
0
May 7th, 2017 03:00
UPDATES:
After the base clean install with Alienware Command Center with everything working, I finalised by installing various 3rd party software that I use, and Hello!, the Alienware Command Center failed to initialise properly again.
So, don't bother to do a clean install at this point. It only works properly before getting into trouble with certain 3rd party software / update.
I am not too sure which software or updates has created the conflict with Alienware Command Center, so will have to wait for Dell's update which hopefully is more robust in the Creators Update environment.
eubeng
9 Posts
0
May 7th, 2017 04:00
UPDATES #2:
By some dumb luck, I figured out my problem.
With Windows 10 1703 Creators Update AND MSI Afterburner (v4.3.0 with its RivaTuner Statistics Server) loaded, the Alienware Command Center will not initialise properly.
You don't have to uninstall MSI Afterburner or RivaTuner, just make sure they are not loaded (or close them) and the Alienware Command Center work properly again with Windows 10 Creators Update.
I'll probably live without MSI Afterburner switched on all the time, until the next updates.
eubeng
9 Posts
3
May 7th, 2017 18:00
UPDATES #3:
markread76 has found a workaround by creating a profile in RivaTuner for CommandCentre.exe and set application detection to NONE. You can also add ThermalController.exe with the same setting if Thermal Controller does not work properly.
For standard installs, the *.exe for Alienware Control Center should be located in the following folder path:
C:\Program Files\Alienware\Command Center
https://community.dell.com/message/129249?commentID=129249&et=watches.email.thread#comment-129249