I have updated to BIOS A14 and updated the NVIDIA drivers. But Still the computer will freeze, recover, and need to restart. It gives the message:
Display driver nvlddmkm stopped responding and has successfully recovered.
And later the message:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
I had a similar issue with my Alienware 17 R4 which eventually caused an error 43 on my GTX1070 in device manager (essentialy deactivating the GPU), also my laptop started running much much hotter just at idle and battery estimated time where it normally showed roughly 5 hours at 100% now showed only 2 hours.
What worked for me was:
1) Unistalled the nVidia dgraphic drivers - Restarted
2) Uninstalled the Intel graphic drivers - Restarted
3) Ran the Bios installation again (it will just ask to replace the same version)
4) Installed Intel Graphic drivers obtained from Dell support site - Restarted
This fixed the nVidia GPU, battery was back to normal and CPU not running hot during idle (although my CPU still runs a bit too hot to my liking under load at stock speeds).
Eimy_B
4 Operator
•
4.4K Posts
0
December 26th, 2016 13:00
Hi,
Try a clean boot to see if that will fix the issue. Here is an article that will show you how to do it:
www.dell.com/.../SLN146749
Let me know!
E2Alien
6 Posts
0
January 2nd, 2017 10:00
I have updated to BIOS A14 and updated the NVIDIA drivers. But Still the computer will freeze, recover, and need to restart. It gives the message:
Display driver nvlddmkm stopped responding and has successfully recovered.
And later the message:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
1653(273c) 00000000 00000000
Is the driver corrupted? How does one fix this?
MJKleynhans
6 Posts
0
January 2nd, 2017 12:00
Hi Josephneu
I had a similar issue with my Alienware 17 R4 which eventually caused an error 43 on my GTX1070 in device manager (essentialy deactivating the GPU), also my laptop started running much much hotter just at idle and battery estimated time where it normally showed roughly 5 hours at 100% now showed only 2 hours.
What worked for me was:
1) Unistalled the nVidia dgraphic drivers - Restarted
2) Uninstalled the Intel graphic drivers - Restarted
3) Ran the Bios installation again (it will just ask to replace the same version)
4) Installed Intel Graphic drivers obtained from Dell support site - Restarted
5) Installed newest nVidia drivers obtained ftom nVidia's site - Restarted
This fixed the nVidia GPU, battery was back to normal and CPU not running hot during idle (although my CPU still runs a bit too hot to my liking under load at stock speeds).