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32079
July 13th, 2014 19:00
Alienware M14x died at start up.
The laptop was working fine the day before this happened. I pressed the power button and it loaded all the way to the windows logo and after that it shut off. I tried to turn it on again but nothing happen: no beeping, no loading screen, no blue screen. The battery is fully charge and even when I use the charging cord it wont come up, any ideas what it could be and if possible how I can solve it.
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Alienware-Naomi
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July 16th, 2014 16:00
branzy1987
4 Posts
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July 14th, 2014 11:00
Almost the same thing happend to me today. I shut it down everything was fine and in 1 hour I turn it on and it wont boot, no lighting screen no touchpad...no bip....nothing...dell please hell us
branzy1987
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July 14th, 2014 19:00
Please someone that had the same issue?!
Alienware-Naomi
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July 15th, 2014 14:00
Hi,
First, I recommend you both run an ePSA diagnostic to check for hardware errors.
branzy1987, do you also own an M14XR1? Does it shut down when it reaches the Windows log in screen as well?
shadows12
3 Posts
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July 15th, 2014 17:00
The laptop is completely dead, i cannot run any of the troubleshooting programs...
branzy1987
4 Posts
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July 15th, 2014 19:00
No, I own a 17 R5 and I allready send it to dell because it doesnt do anything, no lightning, nothong at all...nextbusines day what does it mean? Because the guy from service said that it could take 1 month...1 month in service when I have 12 months warranty it's a bit too long for me...nextbussiines day I tought that it will be ready next day...:(. Dissapointed
Alienware-Naomi
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July 16th, 2014 16:00
If the part is not in stock or if the system has to go to depot for the replacement, the service might take longer.
shadows12
3 Posts
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July 16th, 2014 17:00
OMG this worked thank you so much. I also went ahead and ran the diagnostics test and it turns out that the battery is about to die. Thank you so much!!!!
branzy1987
4 Posts
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July 16th, 2014 17:00
The service said that it will replace the motherboard ... but is not in stock...how long it will take for it to come to Romania from U.S. minimum 3 weeks for low shipping costs.
Alienware-Naomi
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July 17th, 2014 15:00
You're very welcome shadows12, I'm glad I was able to help!
Alienware-Naomi
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1.8K Posts
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July 18th, 2014 14:00
branzy1987, I don't have the exact time-frame for that. Ask the Technical Support department for more details and an estimated time-frame.