Well I'm currently running in safe mode like a dell tech support personnel advised me to(so i can't run diagnostics), and I just got this error code in place of of the freezing. What does it mean?
* Insert any Dell CD in the drive * Close any windows that appear * Restart the system * At the Dell logo screen press F12 * At the One Time Boot menu, press the Down arrow key to highlight Diagnostics * Press Enter to begin the Diagnostics * The error codes can be found here
I found the problem after talking to tech support. Apparently I my computer came with a dead wifi chip. Is there any reason that it didn't show up in my AlienAutopsy report?
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 11th, 2012 07:00
We need to see the results of the Dell Alienware diagnostics.
ComputerSmith11
3 Posts
0
June 11th, 2012 16:00
Well I'm currently running in safe mode like a dell tech support personnel advised me to(so i can't run diagnostics), and I just got this error code in place of of the freezing. What does it mean?
Locale ID: 1033
Additional information about the problem:
BCCode: deaddead
BCP1: 000000000F00004B
BCP2: 000000000125025B
BCP3: 0000000012A622CE
BCP4: 0000000036A8005E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
DELL-Chris M
Community Manager
•
56.9K Posts
0
June 12th, 2012 06:00
Dell diagnostics is pre-OS.
* Insert any Dell CD in the drive
* Close any windows that appear
* Restart the system
* At the Dell logo screen press F12
* At the One Time Boot menu, press the Down arrow key to highlight Diagnostics
* Press Enter to begin the Diagnostics
* The error codes can be found here
ComputerSmith11
3 Posts
0
June 13th, 2012 16:00
I found the problem after talking to tech support. Apparently I my computer came with a dead wifi chip. Is there any reason that it didn't show up in my AlienAutopsy report?