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September 8th, 2014 12:00
Alienware M17x R4 Battery Not Charging
Alright, I've been having this problem for about 5 months now. Whenever I plug my M17x into my AC adapter, it registers plugged in, not charging. I bought a brand new Dell charger a few months before it happened, and bought a brand new replacement battery about a week ago.
-The laptop works with the battery removed and the ac plugged in
-the laptop works off of battery power, assuming there is any stored in the battery
-tried different Dell charger, still didn't work
I'm a bit miffed about this as the grand total of a new charger and battery rounds off at about $250, and the thing still won't charge.
Model: Alienware M17x R4 running Windows 7 64 bit
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cvalliere
1 Message
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September 8th, 2014 21:00
I've been having the same issue. Started like 4 months after I bought the thing. I've tried all the suggested trouble shooting.
I flashed the bios.
Disconnected the battery and held the power button.
Uninstalled the battery from my control panel to try and reset it.
Tried different AC Adapters. Nothing works.
VinOth_VingO
2 Intern
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285 Posts
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September 9th, 2014 02:00
hiii everyone,
step:1 Remove your battery and plug it again after 3 minutes.
step:2 first u must install Quickset.exe & batterymeter.exe to see the battery health. After that , Right click on battery icon on taskbar at the top of the option Dell Battery Meter. Click Battery Health tab it shows the battery health.
step:3 If the battery is performing normally. Open device manager and uninstall battery driver 2 out of 3...and then Restart your laptop...(Refer device.jpg)
i hope and believe the battery not charging problem will solved.
Step:3 If the battery is performing Replace Status, Replace your battery with original (Refer volt and watts)
Step: 4 Replace your charger try once from Friends.
99ProblemsAndMy
4 Posts
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February 10th, 2015 08:00
I am an owner of this laptop (M17x R4), and have learned that it has some fundamental flaw with the motherboard and bios drivers / configuration.
I have had my motherboard and charging cable and speakers replaced several times now by Dell and the problem keeps coming back.
Either the sound doesn't work (speakers / headphones etc.) or the charging cable (power adapter) is not recognized as a valid cable and therefore will not charge the laptop.
I wanted to share something that works 100% of the time for me now to fix this. Sadly, I consider this faulty equipment by Dell, but they won't acknowledge this.
Keep the Motherboard A12 Bios drivers handy that Dell has for download on this model. Any time this problem happens, re-install the A12 drivers. When the machine reboots, the problem is gone... at least for a while. Give it a few days, or a few weeks, but it will come back. When it does, re-install the A12 drivers... problems go away again... temporarily.
Something is corrupting the drivers or MOBO config, or something....
Just re-installed A12 for about the 15th time, and boop, there are my speakers again, working as expected. This priced laptop should not have such horrible problems.
I really hope that Dell realizes that failure to address this root cause of the problem, will result in losing brand loyalty in their customers.