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15117
December 12th, 2010 19:00
Alienware M17X System Replace
I completely dissatisfied with the quality of support on dells part, i have phoned in several times regarding my long system replace wait, the Ticket hasnt been updated since November 23! (I got the laptop on November 15!!!! less then a month old) is going onto 3 weeks waiting for any information that might tell me if they are working on it. Every Time i phone in they tell me it will take 2-3 weeks. the last time i phoned it i was told it take 20-30 DAYS for them to ship out a working product to me. this problem started after a tech replaced my speakers and im paying 113$ a month for a paperweight :( anyone else having trouble getting dell to send a full system replace?
89fordprobee
1.2K Posts
0
December 12th, 2010 20:00
threaten to put a permanent stop payment on your account ... i called in on december second i got email saying it was shipped on the 10th this is the second time my M17X is being replaced so 8 days from approval to shipped i also have a M1530 im paying for aswell so 2 payments i threatened i got the replacement approval and shipped within 2 weeks your best to call and speak to a supervisor and if not available for some stupid reason tell em your gonna cancel payments i did after the dell tech bricked my laptop fixing a second video card failure.. read my previous posts and my issues dating back to my M17X R1 and the R2 i currently have that a replacement is on it way for
GOOD LUCK
ixxsoapxxi
10 Posts
0
December 12th, 2010 22:00
Thanks ill give it a go :)!
89fordprobee
1.2K Posts
0
December 13th, 2010 11:00
well stop payment cause it dont take that long when they cry no money tell em your not paying for a busted sytsem mine took 8 days from dead system to shipping day but i dealt with supervisors and only supervisors first line read a script and cant do nothing i know i work for hp tech support part time and once out of a week i actually read my screen for issue help ...
anyway sounds liek they are blowing you off so call financial part and tell them your cancellign and sending back and valid reason why see if they wont help with getting an answer dell refusing to fix/replace a system is in breach of warranty contract and getting run around is not right so tell dell financial your putting a perm block on account and sending it back system has never functioned properly and dell wont do anyhtign about it cept tell you if this fails since without rma # you cant send back without it getting lost in limbo contact BBB and explain dell is breaching contract 20-30 days when mine took 8 .. kimme a break
Thank you for contacting Dell's Technical Support. It was a pleasure working with you in our attempt to resolve the issue you are having with your system.
The following information relates to your recent call. In order to replace your part, we have setup an exchange.
Order Date 12/02/2010
Your order was shipped on 12/11/2010.
sorry 9 days not 8 .. regardless not 20-30
ixxsoapxxi
10 Posts
0
December 13th, 2010 11:00
Still nothing they didnt care :/
89fordprobee
1.2K Posts
0
December 15th, 2010 12:00
welp honestly dell can go to ..... i best not say ayhting there but i recived my replacement system which is a PIECE its damaged scratched up a bit chips in plastic DOSENT even know an adaptor is even plugged in yet says charging battery the adaptor is came with is seen as a NON DELL so using my old system one actually got me in windows the palm rest is flimsy as can be compared to my last one the xfire bridge cable aint connected .. and it goes on but il stop there...
i was promised a new system not a refurb by 2 supervisors aswell as full warranty so it seems i got the shaft ..... BBB here i come and perma stop on dell on my acount here i come!
Snaked
11 Posts
0
December 15th, 2010 16:00
I'm on my second replacement, after 2 M17xs I thought they should equip me with a comparable Aurora. Which they did after many many hours on the phone and three months wait on even a determination of the desktop model replacement. Only one e-mail to my State Attorney General about Dell and their shoty business practices and they were actually calling me back. Four days later the machine they claimed not to have the parts to build was sitting on my doorstep.