Unsolved
This post is more than 5 years old
12 Posts
0
18055
July 21st, 2013 15:00
Alienware m17xR4 freezing problems, not overheating.
I have had this computer for about two months, and I want to say that it has locked up on me around 50 times. Sometimes it locks up 2-3 times a day, some days it doesn't lock up at all. It has been happening since about a week or two since I got it in May, and I was hoping that it was just a bug or I did something wrong, but no, the computer continues to do it. I have been hesitant to call Customer support because I don't want to be without my computer, and from what I have seen, no one has come up with an answer that is remotely close. I paid a lot of money for this system, as I am sure many people have, but I have heard many bad things about the service. I don't know what could be causing this to happen to my computer, because I used to run guild wars 2 on high on my other computer, not alienware, and nothing happened to that one, I came to alienware specifically because I have heard how great the machines were. If someone could please help me, because there isn't a chat with a rep for the m17xr4 on the website.
0 events found
Rhythmicjump
12 Posts
0
July 21st, 2013 17:00
I debugged it, it's crashing.. It says it's a manually initiated crash, stop bug check code 0xDEADDEAD. Here is a page for it msdn.microsoft.com/.../ff560300%28v=vs.85%29.aspx I don't really know what to do about it.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
July 21st, 2013 17:00
Rhythmicjump,
You should start the diagnosing by going back to the top of the Alienware Forum. Open the top Announcement, "Alienware Troubleshooting Articles by Model". Click on M17x-R4.
morblore
2 Intern
•
2.4K Posts
0
July 21st, 2013 20:00
Did you try running this? http://www.dell.com/support/Diagnostics/us/en/19
Rhythmicjump
12 Posts
0
July 22nd, 2013 15:00
I ran it on the 19th of July, I had diagnostic errors on both hardware and software. On the hardware side it was on the PCI Bridge; Hardware Type: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port-0151, Diag name: PCI Express Status Test, result: Failed. Then on the software side, all four were the same:
BSODTroubleshooting
0xDEADDEAD_C__Windows_system32_drivers_netwsw00_sys
Error Alert Icon Not Run
It's something in my system32 file that is killing the computer, but I don't quite know what to do.
Guenhwyvarr
1 Message
0
October 22nd, 2013 15:00
This has been happening to me too, have you managed to find a solution yet?
Vanzelot
77 Posts
0
October 23rd, 2013 22:00
If you have partition, copy the important files and paste it in the partition.
Do a Restore To Factory Setting.
Vanzelot
77 Posts
0
October 23rd, 2013 23:00
Try to do a Virus Scan maybe your pc have virus.