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10205

June 7th, 2011 12:00

Alienware PC Blue Screen Issue

 

Hello All.

I received my pc Monday 6th late in the evening, took it out of the box, set it up, connected everything. Then when I tried to watch a youtube video I got a blue screen system rebooted.  Didn't think much of it, until today.

Installed a game, and got blue screened, the system rebooted but before it could load the desktop it would bluescreen, this happened around five times before I went into safe mode and removed the drivers and reinstalled them, this allowed me to get back to my desktop in normal mode.

Now this is where I noticed the issue, it only starts to blue screen when I enable SLI, without SLI it runs fine without no problems, with SLI I get the following error :

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA800A9CF300
  BCP2:    FFFFF8801085AF10
  BCP3:    FFFFFFFFC000009A
  BCP4:    0000000000000004
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

 

this pc is only 24 hours old and im pretty sure this should not be happening.

 

Im currently have 2 x Geforce 480 GTX cards

6 gig ram

intell Icore 7 cpu

 

I have updated the graphic drivers and tried the Dell ones, also updated bios and still no luck.

 

Any advice would be great.

 

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