First off, I am no tech but if I was in your shoes, I would do one of three options:
1. Ensure you know what all the update did, and hope they have information on backing out that update.
If so, google how to do it.
2. If update was all about the drive only, than you can validate it in device manager, and their is a rollback option in device manager as well. Again, google how to.
3. Wait to you hear from someone more qualified to answer your questions.
In any case, I feel for you, we all are at the mercy of UPDATES! I usually try to avoid them for a few weeks, to ensure that some or all bugs have been identified and hopefully fixed. I hope it was dell's
website you were getting your driver updates from. Getting it from somewhere else can be a sure way to break your PC. Windows updates, I wait a month, unless urgent, then a week.
I used to wait for them & since my previous pc was XP, I stopped installing them. Until a virus forced me to re-intall it earlier this month & the update for every web browser made them hardly working.
I guess I'll have to re-learn to be patient about updates.
Hmm. Well, we have the same Aurora-R6 and same Intel 3165 WiFi cards, and I have NOT received any new WiFi driver updates from Windows Update.
In Device Manager, it says my driver is still version 19.20.0.6 (actually from 2016). I think if you install that driver I linked to (Version 19.20.0.6, A04) you should be back to normal (or at least have the proper driver installed again).
HolyCow99
1 Rookie
•
42 Posts
1
April 27th, 2017 15:00
First off, I am no tech but if I was in your shoes, I would do one of three options:
1. Ensure you know what all the update did, and hope they have information on backing out that update.
If so, google how to do it.
2. If update was all about the drive only, than you can validate it in device manager, and their is a rollback option in device manager as well. Again, google how to.
3. Wait to you hear from someone more qualified to answer your questions.
In any case, I feel for you, we all are at the mercy of UPDATES! I usually try to avoid them for a few weeks, to ensure that some or all bugs have been identified and hopefully fixed. I hope it was dell's
website you were getting your driver updates from. Getting it from somewhere else can be a sure way to break your PC. Windows updates, I wait a month, unless urgent, then a week.
Good luck, and may the force be with you...
maxen1900
2 Posts
0
April 27th, 2017 15:00
It was done via Windows update.
I used to wait for them & since my previous pc was XP, I stopped installing them. Until a virus forced me to re-intall it earlier this month & the update for every web browser made them hardly working.
I guess I'll have to re-learn to be patient about updates.
Anyway, I've sent an online report to Dell.
Tesla1856
8 Wizard
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17.4K Posts
1
April 27th, 2017 17:00
1. Did you do that from the Alienware Update App (lives in TaskTray) or was it from Windows-10 itself?
2. I guess so. I think the proper Intel-3165 WiFi driver is here:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=Y52M2&fileId=3648631269&osCode=WT64A&productCode=alienware-aurora-r6-desktop&languageCode=en&categoryId=NI
3. You can if not using it.
4. Alienware Phone Support or someone from the Alienware user community might be able to help you here.
5. That's what I use ... much faster and dependable than WiFi.
Tesla1856
8 Wizard
•
17.4K Posts
0
April 28th, 2017 11:00
Hmm. Well, we have the same Aurora-R6 and same Intel 3165 WiFi cards, and I have NOT received any new WiFi driver updates from Windows Update.
In Device Manager, it says my driver is still version 19.20.0.6 (actually from 2016). I think if you install that driver I linked to (Version 19.20.0.6, A04) you should be back to normal (or at least have the proper driver installed again).