Alienware trade in program not working throws error on FedEx Module

Question

It has been broken since last night and I am VERY worried about getting my consoles submitted for the rebates. The error message it throws is 'An error occured! Page /Modules/DeliveryLabelsFedEx/EditCollectionData.aspxMessage The customer id should no be 0.' It looks like the module for FedEx integration is broken. Please fix !!! I have tried from different email addresses and it all does the same thing. Thinking it might have considered my address malformed I attempted with a friend's address who happened to already submit theirs and same error. It's definitely broken server-side.

LVNeptune · Answer

This is unacceptable. Are you just taking systems from people and not paying out????? http://en.community.dell.com/owners-club/alienware/f/3746/p/19525526/20469206.aspx#20469206

LVNeptune · Answer

Am I going to have to file a chargeback on the order for the systems I would have sent in ???

Milena M458 · Answer

Hello LVNeptune! The issue has been escalated and the page updated. PM me if you are still experiencing issues.

Locked Topics – Alienware General

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