Did you reinstall command center on an existing command center install or do a fresh install? If not, try uninstalling command center, shutdown and restart the x51 and then install command center fresh. Report back your results
May I know the Operating system installed on the computer?
Drain the MB power (Turn off computer, remove AC Adapter and Battery, press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).
Update BIOS to latest version from the following link:
During BIOS update verify that the computer is connected to an AC Adapter.
Disconnect any third party peripherals connected to the computer before performing BIOS update.
Do not turn off the computer during the BIOS update.
Do not restart the computer during the BIOS update.
Ensure battery charge is more than 30% during BIOS update.
Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Now create a new AlienFX theme:
- Open the AlienFX Editor in Command Center:
- Access the Theme tab in the upper left corner of the AlienFX Editor and choose the New Theme Option to create a new theme:
Save the new theme at the location and name of your preference by selecting the Save Theme option:
- Uninstall and reinstall the latest Alienware Command Center from the following link:
Refer the following links which has steps to Uninstall and reinstall command centre:
Go to C:\Program Files\Alienware\CommanCenter , find in there the "AlienwareAlienFXTester" and run it. If the lights work in there, it means that the issue is caused by software, if not, then it's most likely a hardware problem. Let us know how it goes.
Not sure if x51 can use the same MIO-Board trouble-shooting procedures as the larger desktops. Would be easy enough to check though ( for someone with a working x51).
Drain the MB power (Turn off computer, remove AC Adapter and Battery, press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).
However as I am typing this the lights went out again. :(
I believe this happens when you use your usb ports for too long with lets say a headset or a charger in them and it overheats. I received a popup warning one time saying i had overheated the usb ports. Try turning off the pc for a bit and moving the ac adaptor to a different place where it can stay cooler and just let the pc cool off.
mav711
245 Posts
0
July 7th, 2013 18:00
Did you reinstall command center on an existing command center install or do a fresh install? If not, try uninstalling command center, shutdown and restart the x51 and then install command center fresh. Report back your results
nadroj282
4 Posts
0
July 8th, 2013 00:00
Yes I have tried the fresh install before.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
July 8th, 2013 04:00
Hi nadroj282,
May I know the Operating system installed on the computer?
Drain the MB power (Turn off computer, remove AC Adapter and Battery, press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).
Update BIOS to latest version from the following link:
http://dell.to/1bi1Cux
Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Now create a new AlienFX theme:
- Open the AlienFX Editor in Command Center:
- Access the Theme tab in the upper left corner of the AlienFX Editor and choose the New Theme Option to create a new theme:
Save the new theme at the location and name of your preference by selecting the Save Theme option:
- Uninstall and reinstall the latest Alienware Command Center from the following link:
Refer the following links which has steps to Uninstall and reinstall command centre:
Uninstall: http://dell.to/14FCACK
Installation(Windows 8): http://dell.to/16HRBmQ
If needed, create a new AlienFX theme again.
http://dell.to/12g4tPP
Awaiting your response!
nadroj282
4 Posts
0
July 8th, 2013 09:00
Nope.. Did all the steps but still nothing.. :c
NataliaatAW
2 Intern
•
835 Posts
0
July 8th, 2013 11:00
Hi nadroj282,
Go to C:\Program Files\Alienware\CommanCenter , find in there the "AlienwareAlienFXTester" and run it. If the lights work in there, it means that the issue is caused by software, if not, then it's most likely a hardware problem. Let us know how it goes.
nadroj282
4 Posts
0
July 8th, 2013 13:00
Still nothing..
Tesla1856
8 Wizard
•
17.4K Posts
0
July 8th, 2013 14:00
Try "Power Dissipation" fix and also Dell Diags (outside of Windows). See my post here:
en.community.dell.com/.../20128296.aspx
Not sure if x51 can use the same MIO-Board trouble-shooting procedures as the larger desktops. Would be easy enough to check though ( for someone with a working x51).
mav711
245 Posts
0
July 9th, 2013 00:00
How long have you had your x51? What is your configuration.? Cpu, gpu, etc. Installed any new software or applications lately?
kbroomall
2 Posts
0
July 11th, 2013 11:00
I am also having the same issue. Just got this box yesterday! Sweet jesus! When running the tester mentioned above the lights do not come on. BAH.
kbroomall
2 Posts
0
July 11th, 2013 20:00
I fixed this by doing the following:
Drain the MB power (Turn off computer, remove AC Adapter and Battery, press and hold the power button down for about 20 seconds - the computer is not expected to turn on, reconnect the AC Adapter and Battery).
However as I am typing this the lights went out again. :(
bburg321
1 Message
0
January 8th, 2014 13:00
I believe this happens when you use your usb ports for too long with lets say a headset or a charger in them and it overheats. I received a popup warning one time saying i had overheated the usb ports. Try turning off the pc for a bit and moving the ac adaptor to a different place where it can stay cooler and just let the pc cool off.