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9718
August 26th, 2010 11:00
Area 51 x58 Help
This is absolutely an Alienware/Dell horror story, but I know and have faith that there is excellent customer service at Dell!
I bought the rig I'm on now Area 51x58 from Alienware in the week between the discontinuation of it and the release of last late-septembers/early Octobers new models. I tricked this pony out for almost $6,000 worth of goodies. (I'll post and edit signature soon, but I need help before warranty expires soon). When it arrived, it failed right out of the box. I spent several hours talking to customer service in different countries, getting hung up on being COMPLETELY reasonable for reasons like, "Do you have a service tag?"... well no, it clearly states this model does not have one. "We are sorry, cannot help, *click". Anyways... finally I'd get superb help and I was sent a new graphics card (I have a dual HD 4870x2 2g set-up). Sure enough, it worked for a short time but my other was still useless. Whatever, I'd deal. Those died and then they asked me to send the computer it. I sent the rig in, watched the repairs from "My Hive" and noticed they spent over $2k of their own money to fix it. I thought for sure it would work, however it didn't. I got it back and it booted fine, however, randomly I'd get bsod or it would hang on boot (still does that sometimes to this day). They never shipped me my monitor after six months... saying it was "stuck in limbo", never got windows 7 until I had to contact support. This was after purchasing a XPS m1710... so I haven't had much luck so far.
Anyways, the only drivers Alienware offers me are Vista 64x, except I'm on Windows 7 64x. I paid top dollar to use Crossfire with dual 4870x2 1gs', however, the drivers are pre-historic and ANY other driver I try to install fails miserabley so I'm left with an idle high powered card collected dust at the bottom of my chasis.
Is there any solution to being able to find a new driver? I'll post system specs soon. I'm VERY reasonable, I'm even looking foward to purchasing another top rig ASAP to accompany this one, but since it hasn't worked like it should have once, it makes me wonder. Any help is appreciated! Specs coming next post:
God bless all, and thank you!
Kevin
*Edited to reflect 2g cards/ Sorry for quad-post of system specs. I copied in and they never showed up; looks like they did*


Kmclove14
2 Posts
0
August 26th, 2010 11:00
Asus x58 Motherboard Deluxe V2 P6T
Intel BLM 3.33ghz i7-975 8MB A-51 X58
ELPIDA 2G DDR3 1333mhz standard PC3-1066 x 6 (12 G Ram)
Western Digital 300 GB 10k SATA HDD Rev2
ATI HD4870x2 2GB PCI-E x 2 (Two)
Thermal Take ToughPower 1.2k Power Supply
Astek Singal Processer Liquid Cooling
Sajin1337
2 Intern
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406 Posts
0
August 26th, 2010 13:00
I'll help you out. Follow these directions...
#1 Download BlueScreenView 1.28 to your Desktop using this Link: http://www.softpedia.com/progDownload/BlueScreenView-Download-134999.html
#2 Extract BlueScreenView to Desktop & Run BlueScreenView
#3 Write down all of the error codes listed under the category named Bug Check Code and post them here on the forum, or take a screenshot of BlueScreenView while it's open and post the screenshot to the forum.
This will help me diagnose your BSOD's.
Video Card Driver Installation....
#1 Uninstall all ATI Software from Add/Remove Programs, If asked to restart the machine click no.
#2 Download Driver Sweeper to your Desktop from this Link: http://downloads.guru3d.com/downloadget.php?id=1672&file=7&evp=76a007d106b5b6fc1089fcfd7fe08186 click I agree to start the download.
#3 Extract Driver Sweeper to Desktop and run Driver Sweeper, Once open checkmark the following... ATI - Display and click Clean. Driver Sweeper will ask you if you want to reboot click OK.
#4 Goto http://game.amd.com/us-en/drivers_catalyst.aspx?p=win7/windows-7-64bit and download ATI Catalyst™ 10.8 Suite for Windows 7 (64 bit), Install the driver and reboot your machine.
Drivers should be good to go.