* Turn the computer off * Disconnect the power cord from the rear of the computer * Press and hold the computer power button for 30 seconds * Reconnect the power cord to the computer * Turn the computer on and boot all the way into windows * Click Start- Shutdown- Restart- OK * Press F12 and try to run the Diagnostics
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 24th, 2015 07:00
Why it happens, no idea. Try this work around.
* Turn the computer off
* Disconnect the power cord from the rear of the computer
* Press and hold the computer power button for 30 seconds
* Reconnect the power cord to the computer
* Turn the computer on and boot all the way into windows
* Click Start- Shutdown- Restart- OK
* Press F12 and try to run the Diagnostics