Hi Robert,

I will be glad to help you. Request you to answer the below questions:

(1) Does the system fan spin loudly normally apart from playing games?

(2) Does the computer get hot?

You may try updating to the latest BIOS by using the below link:

http://dell.to/15aateB

If the issue still persists, do send me the system service tag via private message. I will check and see what can be done.

To send a private message, click on my user name and select start conversation.

Hi Kiran,

(1) Does the system fan spin loudly normally apart from playing games?

It would begin to spin loudly anytime it had a heavy work load. As soon as the quit the game/application, it would return to normal.

(2) Does the computer get hot?

No, not that I noticed. The air flow from the rear of the PC was cool.

However, I was able to resolve the issue myself.

It was the same as as per:  http://en.community.dell.com/owners-club/alienware/f/3746/t/19516339.aspx

The outflow was being block by the gel build up.

I removed the gel, applied new thermal paste and tested successfully.

Hopefully the issue won't return, but at least I now know the cause and fix required.

Thanks for getting back to me on this Kiran.

Hi r1crawford,

I appreciate you in trying the above steps. It is good to know that the issue is now fixed. However, if it happens again do send me a message or start a new thread.