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11437
August 28th, 2012 14:00
Aurora R4 problem
I've been experiencing a strange and highly annoying problem with my R4 that I can't figure out how to fix and well everybody knows how the phone tech support is. Here's my issue randomly when I boot my computer and sometimes after it has been on for a while the Windows 7 aero animations go into slow-motion and some games (Diablo 3 mostly) behave the same with strange slow animations.
http://www.youtube.com/watch?v=HM8_rDTHN7U
While my animations are not as slow as that it illustrates what I'm having happen to me. Disabling/enabling aero animations does not fix the strange performance in games.
I've had the GPU replaced once, two motherboards (one was faulty and causing BSOD), RAM was replaced and I've reformatted probably a dozen times trying two different HDDs that came with the computer. Sometimes it would take a day or two for the issue to pop up after a reformat other times as I was still installing drivers or updating windows the problem would occur. I do not have a factory image on the HDDs so I was using the Windows 7 ultimate disc provided with my computer and followed the steps posted in detail on these forums using all the up to date drivers I could get off another post cause the driver downloads section is messed up (not sure if it still is). I have also run every single diagnostic test I can imagine and they all show my system is running normally even when the animation problem is happening. Prime95, memtest, 3DMark, Alienware Autopsy, Pre-boot assessments no faults in any of the hardware.
Now when the problem pops up my computer itself seems to run fine outside of the animation issue and some games messing up. I can watch blu-rays fine, programs do what they should quickly and with no issues besides the Aero animations. And as I've said when I reboot the computer the problem goes away and everything is fine.
I have been having issues since May 2011 and this is computer #5 I think from Dell, at this point I'm dealing with the executive support team and even they are ignoring me. It's been 3+ weeks and probably 8-9 ignored e-mails to the person handling my case since the last repair failed to fix my issue. This is pretty much my last resort to try and figure this out because clearly the tech support doesn't want to bother.
Sajin1337
2 Intern
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406 Posts
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August 28th, 2012 15:00
#1 Load bios, proceed to exit tab, select restore defaults, save and exit.
#2 At the windows desktop press windows key + pause break key, advanced system settings, advanced tab, performance settings, visual effects, uncheck the following: animate controls and elements inside windows, animate windows when minimizing and maximizing, fade or slide menus into view, press ok, close everything else.
#3 Update your SSD firmware.
#4 Update your video card drivers.
Ramous
4 Posts
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August 28th, 2012 16:00
1. I've done that on multiple motherboards multiple times no luck.
2. I've tried disabling and still had issues with games, though I'll try it again.
3. I'll try to update my SSD firmware however I've also had the same issue when the Windows 7 install was on the 7,200 RPM mechanical drive and the SSD was not in the computer.
4. Running latest video card drivers already 301.42 also tried 296.10, 285.62 & 275.33 with same problems.
Sajin1337
2 Intern
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406 Posts
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August 28th, 2012 16:00
The latest video drivers are 306.02. us.download.nvidia.com/.../306.02-desktop-win8-win7-winvista-64bit-english-beta.exe
Update your windows fully using windows update.
Does the slow down happen on a clean install of windows without any drivers or software installed?
You said you get the same slow downs in some games, what does your fps look like when this occurs? (use fraps or msi afterburner or evga precision to monitor in game fps)
Ramous
4 Posts
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August 29th, 2012 11:00
I'll try the beta drivers for the video card. Windows updates are done at least once a week, critical updates only not the optional ones. I've never tried a fresh install and left it there without installing drivers/software/updates because the computer has never acted strangely after a certain point every time. It seems to happen randomly along the path of reinstalling programs, updating the computer and installing drivers. And when the weird slow downs happen using the in game FPS monitors they show normally, 30-60 FPS + depending if V-sync is on or not. I have not tried to monitor it externally when it happens but I will try it.