blue screens

Question

i m getting constantly blue screens :

  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	2057

i ve run all the diagnostics possible ( the one you press f12 , windows memory checker and the hd check) , i ve install all the latest drivers on my machine and everything that i could think of, my machine doesnt have heat issues ( this is tested as well ) 
so what can i really do ? this is driving me crazy

nikpower19 · Answer

i get the problem only when i play games by the way ....

DELL-Munawar P · Answer

Hi nikpower19,

We apologize for the inconvenience caused and appreciate for all the trouble shooting steps tried to resolve the issue.
However as the Blue screen appears only when you’re playing games, does it also happen when you’re using any other applications on the computer?
Also please access the computer in Safe mode, try playing games or applications and check if the blue screens appear.

Do reply us back with your responses.

nikpower19 · Answer

it didnt happen when using any kind of applications ( meaning google chrome and such) , only just in gaming .... my guess the problem is related with my nvidia gtx 580m but the diagnostics shows nothing , neither i have any heating issues

DELL-Munawar P · Answer

Hi nikpower19,

Thank you for your response and apologize for the delay.
We can replace the Video card if the computer has the Hardware warranty active, requesting you to please contact me through private message
by clicking on my name. To send a private message, click on my user name and select send a Private Message and provide your service tag and
contact information (as mentioned below) so that I may access your system records.

System Service Tag No:
Registered System Owner's Name:
Shipping address:
Telephone number/s:
Email address:

However, you can check if the computer is within the warranty by clicking on the link below.
http://dell.to/15uDWDT

Let us know if this helps.

nikpower19 · Answer

1-2. already installed

3-4, done, test passed

5. didnt fix it :/

i dont know if this can be helpful, but i experienced the same problem couple of months ago, but previously the diagnostics were detecting a problem ( pictures are included in the linik/previous post) . this time though it detects no problem but i still get the same error

the problem was fixed just by updating the nvidia drivers , something that it wasnt fixed this time

dell link : en.community.dell.com/.../20377997.aspx

Alienware-Alexa1 · Answer

Hi Nikpower19,

Since your computer's a M17X R3, I have a couple of things for you to try:

From our support page, download the BIOS A12 and the vBIOS for the GTX 580M.

- Flash the BIOS to A12.

- If the BIOS is A12 already, re-start the computer and press F2 repeatedly to get the BIOS screen:

Advanced tab > Primary Display > change from SG to the other option to disable the integrated video card (it will provide a better performance)

- Perform a clean installation of the video card driver; you can use Nvidia's latest driver.

- Burn the vBIOS onto a CD or DVD. Boot from the CD and flash the vBIOS.

After this troubleshooting, if you continue to experience the same BSOD, contact your local tech support phone to get the video card replaced.

nikpower19 · Answer

all steps above all already done

Alienware-Alexa1 · Answer

Are you still having the BSOD? If so and you still have an active warranty, contact your local tech support to get your video card replaced.

nikpower19 · Answer

ok since then the problem has become more intense, and now it happens out of gaming as well ... i am afraid it might damage my laptop, do you mind giving me an email or a link to contact directly UK support since i m moving back to uk in 2 weeks ?

thanks

Alienware-Dani · Answer

Hi Nicpower19, check out this link, there you can find the contact information for UK tech support.

nikpower19 · Answer

didnt got any respond it two days, is there any direct email i could contact instead of filling a web page?

nikpower19 · Answer

?????????//

nikpower19 · Answer

how do you contact directly UK support if they dont contact you back via the webpage form ( looking for an email not a phone)

DELL-Munawar P · Answer

Hi nikpower19,Thank you for your response and apologize for the delay.We can replace the Video card if the computer has the Hardware warranty active, requesting you to please contact me through private message by clicking on my name. To send a private message, click on my user name and select send a Private Message and provide your service tag and contact information (as mentioned below) so that I may access your system records. System Service Tag No:Registered System Owner's Name:Shipping address:Telephone number/s:Email address:However, you can check if the computer is within the warranty by clicking on the link below.http://dell.to/15uDWDTLet us know if this helps.

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blue screens

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