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2 Posts
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2464
October 16th, 2016 08:00
Brand New Alienware 17 R4 Laptop Randomly Shuts Down
This is beyond frustrating. The computer just initiates a shut down. "Shutting Down". Happens sometimes immediatly when i start up or often no ryhme or reason.
Event viewer says that :
The process C:\Windows\system32\shutdown.exe (DESKTOP-KUMIFQT) has initiated the shutdown of computer DESKTOP-KUMIFQT on behalf of user NT AUTHORITY\LOCAL SERVICE for the following reason: No title for this reason could be found
Reason Code: 0x800000ff
Shutdown Type: shutdown
Comment:
any help would be appreciated. I am about to send this back and i just got it...
No Events found!
Ozkaya
6 Posts
0
October 17th, 2016 00:00
How did you get it this fast? Do you have the 1070 or 1060 card in it? I was wondering if it might be a heat issue.
KrebNi
1 Message
0
October 30th, 2016 10:00
I am having the same issue! 17 R4 with the 1070 card. From first day yesterday, was downloading games and I would come back to the computer and it kept being shut down. This AM, I was playing Gears of War 4 for about 15 minutes, and it just says, "Shutting down". Any ideas of how to troubleshoot?
Blade888
1 Rookie
•
8 Posts
0
October 30th, 2016 17:00
Call Support and insist they send out a tech to repaste, I would also buy a good paste and have them use that and not the *** oem stuff.
MpMurdock007
2 Posts
1
October 31st, 2016 05:00
I looked in the event viewer and found an entry in Kernel Power that indicates a "Critical Heat Event". Researching this it seems the CPU got overheated and is triggering some application to shut down the PC to protect itself.
I called tech support and they are sending me a new laptop.