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16 Posts

6574

January 10th, 2012 20:00

BSOD Help!!

Ok I'm starting a new thread as this problem is slightly different and I need your help and advice.

After a long battle with my M11xR3 AW constantly freezing I've now got a new HDD installed & have re-installed W7 for the 4th time. I'm getting so fed up I'm just at the point of demanding my money back as the battle is still not over.

Seems now I'm getting the Blue Screen Of Death on random occasions >:-/

I've installed all the latest drivers, I've even gone though and manually checked each individual device through Device Manager to double check. Now the only devices I'm having troubles with is

1) Under "Network Adapters'

Microsoft Virtual WiFi Miniport Adapter & Microsoft Virtual WiFi Miniport Adapter#2.

I go to Update Driver Software and it tells me "Windows can't verify the publisher of this software" and then gives me the option of bypassing this warning and still downloading or not. I chose not to because I want to find out more about it if anyone can help me?

And
2) Under "Other Devices"

Ethernet Controller has an error icon next to it, so I go to install the latest driver for it and it tells me that Windows can not find driver software for this device and then states if I know the manufacturer of it I should go to their website and get it. But being an Alienware it came from Dell & I've already gone though initially and installed all the latest drivers from the Dell website as recommended by Dell.

I'm stuck and I'm over it, can anyone help with advice? Do you think it my BSOD would be driver issues or a separate issue? Is there an easier more accurate way of finding out??

16 Posts

January 10th, 2012 23:00

I've just got some more info from BlueScreenView for further details on the .dmp file

==================================================

Dump File         : 011112-20904-01.dmp

Crash Time        : 11/01/2012 2:51:45 AM

Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Bug Check Code    : 0x1000007e

Parameter 1       : ffffffff`c0000005

Parameter 2       : fffff800`02e4ddfa

Parameter 3       : fffff880`033855a8

Parameter 4       : fffff880`03384e00

Caused By Driver  : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+3fdfa

File Description  : NT Kernel & System

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor         : x64

Crash Address     : ntoskrnl.exe+3fdfa

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\Windows\Minidump\011112-20904-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 7601

Dump File Size    : 262,144

==================================================

And the highlighted suspect driver file info

==================================================

Filename          : ntoskrnl.exe

Address In Stack  : ntoskrnl.exe+2ea022

From Address      : fffff800`02e0e000

To Address        : fffff800`033f8000

Size              : 0x005ea000

Time Stamp        : 0x4ce7951a

Time String       : 20/11/2010 8:00:02 PM

Product Name      : Microsoft® Windows® Operating System

File Description  : NT Kernel & System

File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Company           : Microsoft Corporation

Full Path         : C:\Windows\system32\ntoskrnl.exe

==================================================

Seems kind of weird that I've got the BSOD 3 times and there's only one .dmp file. But anyway I've been told in another forum that it looks like it could be a RAM issue, which is also what I've been told in the previous thread of mine on here. They suggested running with only one RAM stick at a time to attempt to single out the faulty one.

Thoughts?

2 Intern

 • 

757 Posts

January 11th, 2012 05:00

You mentioned on another board:

I've installed all the latest drivers, I've even gone though and manually checked each individual device through Device Manager to double check. Now the only devices I'm having troubles with is

1) Under "Network Adapters'

Microsoft Virtual WiFi Miniport Adapter & Microsoft Virtual WiFi Miniport Adapter#2.

I go to Update Driver Software and it tells me "Windows can't verify the publisher of this software" and then gives me the option of bypassing this warning and still downloading or not. I chose not to because I want to find out more about it if anyone can help me?

And
2) Under "Other Devices"

Ethernet Controller has an error icon next to it, so I go to install the latest driver for it and it tells me that Windows can not find driver software for this device and then states if I know the manufacturer of it I should go to their website and get it. But being an Alienware it came from Dell & I've already gone though initially and installed all the latest drivers from the Dell website as recommended by Dell.

I'm stuck and I'm over it, can anyone help with advice? Do you think it my BSOD would be driver issues or a separate issue? Is there an easier more accurate way of finding out??

I would uninstall the devices and the drivers, reboot and allow them to reinstall using the windows updater (automatic after restart) to reinstall the devices.

W7 may have become corrupted by these drivers so you can run the sfc/scannow to try and fix any windows integrity issues.

Run sfc/scannow as administrator from the command promt to check for W7 integrity.

Some other suggestions:

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557196(v=vs.85).aspx

http://support.microsoft.com/kb/979538

http://support.microsoft.com/kb/983615

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

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