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8 Wizard
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September 27th, 2010 12:00
Dell DataSafe Update - Lost Functionality
The recent Dell DataSafe Local-Backup Basic Edition Update (updates to 9.4.45) causes a loss of functionality. It was limited before, and now it basically does nothing at all. I thought you might like to know what happened.
When I booted up today it said there was an update available. After update and required reboot ... I opened it to see what had changed. On the first screen it says this (see attached). If you go to backup and try to create the recovery media, both Disc and USB (backup destinations) are grayed out. Restore (your entire system) is also now greyed out.
I haven't touched this app or the Factory Recovery Partition (to be sure to leave it intact and working). What's strange is that part of the update routine copies files back to the recovery partition and that part ran fine.
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Tesla1856
8 Wizard
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17.1K Posts
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December 7th, 2010 14:00
Have you ever had to actually use one of the complete backups to restore a whole drive or partition?
With a blank drive, can you bare-metal restore, or do you have to install Windows-7 first?
It looks pretty good (and upgraded over the Vista version) but I would have to go through a whole backup/restore cycle to test it before I personally would trust it ... and I just haven't gotten around to it.
7Leagueboot
2 Intern
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501 Posts
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December 8th, 2010 02:00
Just checked out Horizon's site. v9.1 still doesn't support RAID. However, as they claim it will only support the primary drive, would that not be enough? After all, Windows System Restore does basically the same thing and that is claimed to work with RAID ...isn't it? I have to admit I'm out of my depth here so just trying to learn from those with more experience.
The main criteria I made to Dell's sales rep when I was interested in this machine was that it should be compatible with Rollback RX. If I had known that RAID was not supported I would have asked for a single 1 TB drive.
7Leagueboot
2 Intern
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501 Posts
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December 8th, 2010 02:00
@ TESLA1856
I'm using v9.1 which is the current version. When v9.0 was launched their support did tell me it would not support RAID but as so many computers now featured RAID configurations they were working on a solution. Maybe v9.1 is that solution? All I know is that when I roll back it works fine however, perhaps that's because mine is a RAID 0 configuration? I'm not certain about this but I'm guessing that if Rollback only protects my primary drive, that's where everything is stored because, as I understand it, and this could be completely wrong, the 2nd drive is only there to allow writing at high speed.
But then RAID 1 would be even more likely to work as the 2nd drive is only a clone of the primary drive, or am I barking up the wrong tree here?
Tesla1856
8 Wizard
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17.1K Posts
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February 18th, 2011 12:00
Well, I received the Dell DataSafe Local Backup (free version) auto-update today. Rather intrusive BTW ... started without my permission and made me reboot when it was finished.
It still says it can't find the recovery partition (even though it's there and I have never modified or messed with that partition).
Also, now ... every time it loads to it's main menu ... it says it has been closed unexpectedly, closes, and reloads itself.
Completely useless ... guess it's time to finally uninstall it (I thought an update might fix it). Good thing I use Acronis instead for protection.