Dell's support for Alienware computers could be much better...

Has anyone had an issue with actully getting in contact with someone from support on a alienware machine?  Here is my story.

I have tried to call the Alienware support number fromm the website (1-866-287-6727) and was on hold for 1 hour before finally giving up.  i have tried this 3 times on different days.  

I call the Dell support number but when i give them my service tag,  they say they cant help me and transfer me to a number with the same hold music as the alienware number.  And then im on hold for 1 hour again before i give up and hang up.

I like to use the chat function but it is not offered for my machine.  All i want to do is ask a question about enabling Raid on my new Aurora....

I wanted a machine with a SSD and since Alienware dosnt sell one,  i bought it with the 500G Sata and purchased my own 80G SSD.  I have already installed the SSD and reinstalled Windows 7 on it.   But i have (2) 36G raptors that i would like to put in a Raid0 config but i cannot find any option to enter some program to configure raid.

Does anyone know where to do it?

There is an option in the BIOS under "intergrated Devices" called "Configure SATA 1-6 as" and it is set to AHCI.  the other option is RAID.  When i switch it to RAID and try to boot,  it wont.  I am taking a wild guess, but i think that i have to set that to RAID and then the option to configure a raid set will appear?  But i would need to reformat and install everything again because changing that option messes up the MBR and the computer wont boot.

If anyone can confirm this it would be great...