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13 Posts

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April 28th, 2016 06:00

Diagnostic failed

Hello, I want to make sure what are these failed thing. thx.

Screenshot (68).png

412 Posts

April 28th, 2016 12:00

Hey cyberlasha,

"Walking Ones" is one of the RAM diagnostic methods used by Dell's online diagnostic suite. I'd encourage you to use the Dell diagnostics outside of the OS (press F2 when the system is first starting up & if prompted, run the extensive memory tests).

But typically this means that the system's RAM is failing & should be replaced.

Hope this helps!

13 Posts

April 30th, 2016 10:00

When I press F2 Bios is coming up, nothing else.

412 Posts

April 30th, 2016 16:00

I'm sorry, I've had my head in a lot of HP systems - they're F2.  F12 is Dell's boot menu then choose "Diagnostics."

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