* Turn the monitor off * Disconnect all monitor cords from the computer * Disconnect the monitor power cord from the rear of the monitor * Press and hold the monitor power button in for 5 seconds * Reconnect the monitor power cord to the rear of the monitor * Turn the monitor on * The floating red/green/blue/white dialog box should appear on screen against a black background. If it doesn't appear, the monitor is defective
* If it does appear * Power the PC off * Open the case cover * Disconnect the monitor from the video card * Remove/reseat the video card in its slot * Reconnect the monitor to the video card * Replace the cover * Power the monitor on, then the PC. If the lines still appear, contact support and they will send a replacement video card
Hey Chris, I have the same issue, only I'm having it with an M17x R2. I don't use the system much and I've kept it in a cool, clean environment, however it's out of warranty. I was told that I'd hear back from tech support within 48 hours. That was nearly 3 days ago. I almost feel like I got ripped because I spent nearly 2500 on the system. To renew my warranty, it would be nearly $350 which I don't have and the system is only 3 years old. Anything I can do outside of purchasing a new mobile gaming system when I have the money from Asus? My apologies if this sounds heated but it's hard to believe that my video card can just die like that after 3 years and I'm <ADMIN NOTE: Substitute character removed per TOU policy>on it.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 18th, 2010 08:00
* Turn the monitor off
* Disconnect all monitor cords from the computer
* Disconnect the monitor power cord from the rear of the monitor
* Press and hold the monitor power button in for 5 seconds
* Reconnect the monitor power cord to the rear of the monitor
* Turn the monitor on
* The floating red/green/blue/white dialog box should appear on screen against a black background. If it doesn't appear, the monitor is defective
* If it does appear
* Power the PC off
* Open the case cover
* Disconnect the monitor from the video card
* Remove/reseat the video card in its slot
* Reconnect the monitor to the video card
* Replace the cover
* Power the monitor on, then the PC. If the lines still appear, contact support and they will send a replacement video card
m8rx007
1 Message
0
July 10th, 2013 18:00
Hey Chris, I have the same issue, only I'm having it with an M17x R2. I don't use the system much and I've kept it in a cool, clean environment, however it's out of warranty. I was told that I'd hear back from tech support within 48 hours. That was nearly 3 days ago. I almost feel like I got ripped because I spent nearly 2500 on the system. To renew my warranty, it would be nearly $350 which I don't have and the system is only 3 years old. Anything I can do outside of purchasing a new mobile gaming system when I have the money from Asus? My apologies if this sounds heated but it's hard to believe that my video card can just die like that after 3 years and I'm <ADMIN NOTE: Substitute character removed per TOU policy>on it.