Factory installed software for Alienware 18

Question

Hi, I had a problem with Windows 10's performance.  It was very stutter and unresponsive.  So I had to go back to windows 8.1 Pro via CD/DVD that came with my laptop.  After installing Windows 8.1 successfully, I wanted to refresh my computer from the advanced start up option but the refresh for some reason couldn't do what it had to do.  Since I couldn't refresh I lost the cyberlink media suite and the latest version of Stagelight.  Cyberlink I wasn't worried about because I could just download it from the dell download center, what I am worried about is Stagelight.  I don't see a way to get that one back.  Would someone kindly help me out to get Stagelight back please?  I use it for the New Music ensemble at my university as an electronic accompanist.  It's very important to me.  Thanks in advanced.

Alienware - Rodrigo · Answer

Hello,  Was the Stagelight software pre-installed when you received the Alienware system?

FailedExperimen · Answer

Yes, it was pre-installed, and actually I just fixed the problem. I updated windows 8.1 to latest build and then the refresh boot option worked. After refreshing it, the software ended up on my desktop.

This is solved. And thanks for replying.

Alienware - Rodrigo · Answer

Thank you for confirming this. I'm glad you were able to fix the problem. Let us know if you need further assistance.

Locked Topics – Alienware General

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