Hard drive return Issue.

Question

I have an Alienware Area 51 ALX. it was shiped 3/24/2010.  Online order though AAFES (military store). Part numbers from original System Configuration.J510RH652RJ518RH652RJ518RH652R It came with a Raid 0 with 2 1TB harddrives. and I had ordered a 3rd 1TB harddrive for storage. Firmware cc38Within a week one of the drives in the raid triggered a SMART and so the 3rd harddrive was used to replace that. RMA the failed hardrive. replaced with a Fireware cc38. It became a spare. I bought 3 1TB harddrives of the same model but with newer firmware. cc45 Durring troubleshooting with a video driver issue a second install of win7 was made on a 3rd drive to do driver testing.(that broke the utility partition) Since the utility partition was not working anymore I made a Raid 1+0 out of 4 harddrives. And rebuilt the system from the install DVDs. about 1 month later one of the drives, firmware cc38,  triggered a SMART error.  I called up tech support and they said they was going to replace it. They sent 2 harddrives firmware cc49, cc46, a utility DVD and a win7sp1 DVD.When I called techsupport they said they wanted both of the drives replaced. (even thou only 1 drive had SMART failure). Now almost 2 months later I got back the 2 drives I had sent with a statement that they are not dell drives and to send back dell drives.I called the 800 number on the paper and I get bounced back to Alienware tech support.  He says not to use the RMA in the box and a new RMA will be sent out to ship back.  Have not got it 8 days later. I got a call asking where the drives are and when I explaigned the background, that tech has never heard of this either. Now I have a box with one SMART failure and one good drive just sitting here.  And I owe Dell 2 Hard drives on an open RMA. Any ideas?

DELL-Chris M · Accepted Answer

Elfiwolfe, This is very confusing. Email this team. Explain in detail what is going on. AWCC-Resolution_experts@Dell.com

Locked Topics – Alienware General

Was this post helpful?