If you can send it back for a refund I would. I wouldnt recommend getting it repaired as I and a lot of other people have had horrible experiences with the support.

contact tech support via phone?   if its warranty less then 21 days i beleive you can get a refund but warranty would cover replacement/repair unless  for some reason dell cant cause your in a remote area but ive had my alienware replaced 3 times ( 4 systems man i got 4 hats now LOL )  this one seems decent enough still dont think it was the new one i was promised but atleast it turns on and everything works  so far :<

I appreciate the concern and will take it into consideration, but I still have no idea how to open a ticket for replacement/repair/refund as the website seems to consist of broken links and conflicting information.

Also Alienware support doesn't seem to exist anywhere on the site.

You will need to go through the normal channels of technical support. Explain the situation and the troubleshooting you have done. They will need the following information -
Email Address:
Name:
Shipping Address:
Phone Number:
PC Service Tag number:
Operating system:
Reason:
Troubleshooting Done: