The laptop freezes and leaves a black screen at the login of the operating system, I forgot to mention that I've read several forums and followed everything people wrote as a "solution" to the problem but still nothing, including what Chris wrote.
All the diagnostic tools I've used (dell diagnostic, AlienAutopsy, etc) reported no hardware failure whatsoever, even trying to restore with AlienRespawn brings the same issue, and I can't test Windows XP x64 'cause when I'm trying to install it shows the lovely BSOD
The port on the motherboard sounds defective. Call Dell Spare Parts 1-800-357-3355 and ask for prices and availability. Provide to them the part number, XDNCP or VT4XJ.
Well running out of options I disassembled my laptop in order to check the video card, the thermal paste was a complete mess, and over the GPU of the video card there was a little plastic cover, I removed that and proceeded to clean up and put some new thermal paste over the GPU.
The video card connector and the motherboard slott looked clean, but I used some contact cleaner in order to remove any dust particle from the motherboard video card slot and the video card itself, plugged the video card on it's slot, assembled the laptop and proceeded to see if anything I have done worked, and actually, it did, the problems with the laptop are gone, I believe that the little plastic cover over the GPU was the cause of the issues I was running into
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 21st, 2012 06:00
Shaggy410,
Power off. Remove the battery. Make sure the laptop power cord is plugged in. Power on. What happens?
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 21st, 2012 15:00
Is the Dell warranty still current on this system?
Shaggy410
5 Posts
0
August 21st, 2012 15:00
The laptop freezes and leaves a black screen at the login of the operating system, I forgot to mention that I've read several forums and followed everything people wrote as a "solution" to the problem but still nothing, including what Chris wrote.
All the diagnostic tools I've used (dell diagnostic, AlienAutopsy, etc) reported no hardware failure whatsoever, even trying to restore with AlienRespawn brings the same issue, and I can't test Windows XP x64 'cause when I'm trying to install it shows the lovely BSOD
Shaggy410
5 Posts
0
August 21st, 2012 20:00
Nope, the warranty ended on july 6th i think, like 2 weeks after that the problems with the laptop started... bad luck Shaggy XD
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 22nd, 2012 08:00
The port on the motherboard sounds defective. Call Dell Spare Parts 1-800-357-3355 and ask for prices and availability. Provide to them the part number, XDNCP or VT4XJ.
Shaggy410
5 Posts
0
August 22nd, 2012 11:00
I feared something like that was the problem, I'll give them a call.
Shaggy410
5 Posts
0
August 25th, 2012 20:00
Well running out of options I disassembled my laptop in order to check the video card, the thermal paste was a complete mess, and over the GPU of the video card there was a little plastic cover, I removed that and proceeded to clean up and put some new thermal paste over the GPU.
The video card connector and the motherboard slott looked clean, but I used some contact cleaner in order to remove any dust particle from the motherboard video card slot and the video card itself, plugged the video card on it's slot, assembled the laptop and proceeded to see if anything I have done worked, and actually, it did, the problems with the laptop are gone, I believe that the little plastic cover over the GPU was the cause of the issues I was running into