Please view this link. It provides different download formats for the Support Assist program, try it with those links to see if you can get it to show up.
Thanks for the response. I clicked on the link and it took me to the site ok. I then click on download Support Assist (2.1mb) and run to install. Next a box pops up telling me that no updates are available.
Problem is, I don't have Support Assist (that 's the old Alien Autopsy) on my computer. What is the next step I should take?. Thanks
If you open Programs and Features, do you see Support Assist or Alien Autopsy on the list? If you do, uninstall them and try installing Support Assist again.
An update for you. I confess - I discovered I had the programme on my M17 all along but under "My Dell". Yep, I can swallow my pride and admit I am a D*******h**d.
Thanks for you time and effort. As usual it is greatly appreciated. Peter (Pedro21)
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
December 11th, 2015 12:00
Hi,
Please view this link. It provides different download formats for the Support Assist program, try it with those links to see if you can get it to show up.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
December 7th, 2015 14:00
Hi,
Alien Autopsy is now called Support Assist, the name was changed several months ago. Click here for the download link.
Pedro21
1 Rookie
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66 Posts
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December 7th, 2015 22:00
Hi Rodrigo,
Thanks for the response. I clicked on the link and it took me to the site ok. I then click on download Support Assist (2.1mb) and run to install. Next a box pops up telling me that no updates are available.
Problem is, I don't have Support Assist (that 's the old Alien Autopsy) on my computer. What is the next step I should take?. Thanks
Peter
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
December 8th, 2015 14:00
Hi,
If you open Programs and Features, do you see Support Assist or Alien Autopsy on the list? If you do, uninstall them and try installing Support Assist again.
Pedro21
1 Rookie
•
66 Posts
0
December 8th, 2015 19:00
Hi Rodrigo.
Checked using programmes and features and also did a search for both and neither are present.
Peter21
Pedro21
1 Rookie
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66 Posts
0
December 14th, 2015 07:00
Hi Rodrigo,
An update for you. I confess - I discovered I had the programme on my M17 all along but under "My Dell". Yep, I can swallow my pride and admit I am a D*******h**d.
Thanks for you time and effort. As usual it is greatly appreciated. Peter (Pedro21)