7 Technologist

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4.4K Posts

December 11th, 2015 12:00

Hi,

Please view this link. It provides different download formats for the Support Assist program, try it with those links to see if you can get it to show up.

7 Technologist

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4.4K Posts

December 7th, 2015 14:00

Hi,

Alien Autopsy is now called Support Assist, the name was changed several months ago. Click here for the download link.

1 Rookie

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66 Posts

December 7th, 2015 22:00

Hi Rodrigo,

    Thanks for the response.  I clicked on the link and it took me to the site ok.  I then click on download Support Assist (2.1mb) and run to install.  Next a box pops up telling me that no updates are available.

Problem is, I don't have Support Assist (that 's the old Alien Autopsy) on my computer.  What is the next step I should take?.  Thanks

                                               Peter

7 Technologist

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4.4K Posts

December 8th, 2015 14:00

Hi,

If you open Programs and Features, do you see Support Assist or Alien Autopsy on the list? If you do, uninstall them and try installing Support Assist again.

1 Rookie

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66 Posts

December 8th, 2015 19:00

Hi Rodrigo.

     Checked using programmes and features and also did a search for both and neither are present.

Peter21

1 Rookie

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66 Posts

December 14th, 2015 07:00

Hi Rodrigo,

 An update for you.  I confess - I discovered I had the programme on my M17 all along but under "My Dell".  Yep, I can swallow my pride and admit I am a D*******h**d.

Thanks for you time and effort.  As usual it is greatly appreciated.     Peter (Pedro21)

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