Ok so update (scarcely an hour after I wrote the first post!)
I was sure there was an issue with the touch sensitive buttons along the top of the keyboard and I was fairly sure they were related to the "unknown device" error I was getting in the device manager.
This I think was having a knock on effect on the FX center not being able to control the lights there and this was prompting the Microsoft errors.
Anyway, whatever the cause I decided to uninstall Command center again, turn off the laptop, and then perform a power drain.
When it started up this time, the keyboard went dark, and the unknown device has now gone from the device manager. This has meant I can reinstall the command center and have been able to relight the keyboard.
So all in all, seems to have sorted the problem, at least for the time being!
In addition to all this- when attempting to uninstall the command center, I get a Microsoft .NET Framework error dialogue box. I worry this may mean the uninstall is not working correctly.
"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Object reference not set to an instance of an object."
Unfortunately, I don't think the PSA or ePSA Hardware Diags on Alienware laptops will check the MIO-Board circuit outside of Windows (but you might want to check anyway).
Try Power Dissipation Fix ...
Uninstall Command Center
shut down laptop, remove battery, press power button a few times (to dissipate all power). Reinstall battery and boot up
Reinstall latest Command Center for Laptops that is certified for your machine.
Seemed to have solved the problem now by not only uninstalling command center (again) but shutting down and performing a power drain.
This removed the unknown USB device in the device manager that has been causing all these problems. I now have regained control of the laptop... for now!
If it's working now, call it fixed and don't mess with it anymore.
Forum is barely working today and posts are erroring or being delayed.
Yeah I notice the forums seem to be pretty awful- hence my double post above- I clicked post and it seemed to not have registered (even 10 mins after clicking it) so I wrote a new one...
Oh well, thanks for responses all the same, will update if problem becomes live again
Hamsterminator
11 Posts
0
February 22nd, 2014 15:00
Ok so update (scarcely an hour after I wrote the first post!)
I was sure there was an issue with the touch sensitive buttons along the top of the keyboard and I was fairly sure they were related to the "unknown device" error I was getting in the device manager.
This I think was having a knock on effect on the FX center not being able to control the lights there and this was prompting the Microsoft errors.
Anyway, whatever the cause I decided to uninstall Command center again, turn off the laptop, and then perform a power drain.
When it started up this time, the keyboard went dark, and the unknown device has now gone from the device manager. This has meant I can reinstall the command center and have been able to relight the keyboard.
So all in all, seems to have sorted the problem, at least for the time being!
Hamsterminator
11 Posts
0
February 22nd, 2014 14:00
In addition to all this- when attempting to uninstall the command center, I get a Microsoft .NET Framework error dialogue box. I worry this may mean the uninstall is not working correctly.
"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Object reference not set to an instance of an object."
Tesla1856
8 Wizard
•
17.2K Posts
0
February 22nd, 2014 15:00
Good.
If it's working now, call it fixed and don't mess with it anymore.
Forum is barely working today and posts are erroring or being delayed.
Tesla1856
8 Wizard
•
17.2K Posts
0
February 22nd, 2014 15:00
Unfortunately, I don't think the PSA or ePSA Hardware Diags on Alienware laptops will check the MIO-Board circuit outside of Windows (but you might want to check anyway).
Try Power Dissipation Fix ...
Uninstall Command Center
shut down laptop, remove battery, press power button a few times (to dissipate all power). Reinstall battery and boot up
Reinstall latest Command Center for Laptops that is certified for your machine.
Hamsterminator
11 Posts
0
February 22nd, 2014 15:00
Seemed to have solved the problem now by not only uninstalling command center (again) but shutting down and performing a power drain.
This removed the unknown USB device in the device manager that has been causing all these problems. I now have regained control of the laptop... for now!
Hamsterminator
11 Posts
0
February 22nd, 2014 16:00
Yeah I notice the forums seem to be pretty awful- hence my double post above- I clicked post and it seemed to not have registered (even 10 mins after clicking it) so I wrote a new one...
Oh well, thanks for responses all the same, will update if problem becomes live again