okay that really stinks dude.... I had a M17X so I know your feeling lol. anyway warranty states 3 attempts to repair the same issue.. so technically when u sent it to them constitutes as one regardless how many parts were changed it was still a single claim as they did what was required to get it back up and running... but apparently failed so honestly I would be calling up and pusing for a replacement which would prolly be a refurbed M17X or if lucky might be able to push for a newer system but will be inferior to graphics with only one card :( as the M17X R3 and 4 were single card only (m18Xr1/r2 had dual). I don't know what warranty you have but I got next business day in home, when they requested I send my M17X back I said... that's not what my warranty says,, it states IN HOME not in dell's home. if you felt comfortable opening the system I would say remove the secondary card and try then .. but thee touch strip above keyboard is sometimes tough to remove I know the tech bent his screw driver in process..but your call push for replacement is what I would do
Nope I don't feel comfortable to open my pc to check for issues since it was in their service for 33 days and it still has issues ? This is unacceptable.
89fordprobee
1.2K Posts
0
December 4th, 2013 17:00
okay that really stinks dude.... I had a M17X so I know your feeling lol. anyway warranty states 3 attempts to repair the same issue.. so technically when u sent it to them constitutes as one regardless how many parts were changed it was still a single claim as they did what was required to get it back up and running... but apparently failed so honestly I would be calling up and pusing for a replacement which would prolly be a refurbed M17X or if lucky might be able to push for a newer system but will be inferior to graphics with only one card :( as the M17X R3 and 4 were single card only (m18Xr1/r2 had dual). I don't know what warranty you have but I got next business day in home, when they requested I send my M17X back I said... that's not what my warranty says,, it states IN HOME not in dell's home. if you felt comfortable opening the system I would say remove the secondary card and try then .. but thee touch strip above keyboard is sometimes tough to remove I know the tech bent his screw driver in process..but your call push for replacement is what I would do
MPetar
9 Posts
0
December 5th, 2013 02:00
Nope I don't feel comfortable to open my pc to check for issues since it was in their service for 33 days and it still has issues ? This is unacceptable.