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April 13th, 2012 14:00

m17x r3 lag problems

i  bought my new alienware m17x r3 2 months ago with the gtx 580.i have it for about 3 weeks now.i have some problems , i don  t know why but after 20-30 of playing call of duty modern warfare 3 i have terrible lag (fps goes 10-20) , first i thought is because of the temperature but when i bought a cooler and the problem continue  i realise that was something else......i don  t know what to do , i need help guys.

11 Posts

April 18th, 2012 13:00

I also had a cooling pad for my m17xR3, but my padfans were not in the center of the Laptop fans, so it did nothing to my temp.

However!   I use Msi afterburner to check my temp, and it went all the way to 78c, that beeing the throttle point.
Then my alienware will "lag" downclock alot and all will lag as hell ;)

My solution to this is, elevate the rear with or without the cooling pad.

If that fails you might got a GPU with a bad thermal paste/heat pads.  A dell technichian will fix this, if you dont do it yourself ^^

AND the latest nvidia 301 beta drivers made my temp sky rocket!

Last option is dust in the fan ^^

 

Hope something will help you out =)

 

//Marcus O

Community Manager

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April 18th, 2012 14:00

If your M17x-R3 is throttling within 2 minutes when running a GPU stress application, then the heatsink and thermal paste were not configured properly.

* For USA and Canada customers, contact: AWCC-Resolution_experts@dell.com
* For all others, contact Dell Technical Support for your country

* Provide the following information:
Service Tag =
Name =
Shipping Address =
Phone Number =
Best Time To Reach You =
Email Address =
Issue = M17x-R3 GTX580m throttling at 78C°
Need = Onsite Service or Parts Only Service
Part Needed =
RFYN9 N12E-GTX2 GeForce GTX580m Kit (Video card 3MF8R + Thermal Assemblies V1K2G)

17 Posts

July 5th, 2012 11:00

i can t contact any technician because i live in cyrpus a small island ..... i use the hwinfo to increase the speed of my gpu fan because of the throttling but now gpu fan is not work properly:(

17 Posts

July 6th, 2012 08:00

now both my gpu and my cpu is overheting...after 5 min of play codmw3 i have this temperatures gpu:95c and cpu:90c

i have one question for you chris.....can i use the warranty in my country(europe) and btw you don t check the systems before they sell it????

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