MIO-board

I would uninstall Command Center.
 
Reboot, Start Windows, Shut-Down
 
Unplug machine, dissipate power.

Read PDF Service Manual section on MIO-Board.
 
Swap board. Wires are thin so be gentle.
 
Power up and test with Dell Diags/ePSA. See MIO-Board respond.
 
Power down, unplug the power cord from the back of you PC, then press and hold the power button down for 10 seconds to drain residual power from MIO board to further reset it and to insure a trouble-free CC install. Then, power back up and go into Windows.
 
Disable your Anti-Virus software.
 
Install the latest Command Center (for desktops) and reboot. (ie v2.6.17.0 or newer)
 
Note: The first time this version is installed, it will upgrade the MIO-Board's firmware to v2.x (hopefully, this is already current and will be skipped)
 
Note: Microsoft Net 4.0 Client Framework is required for install. You can get it from Windows Update.
 
Test operation.
 
Never use the Upgrade feature inside Command Center. Always, uninstall old, reboot, install new freshn

ok thanks for that tip i`ll follow it to the letter when i get the new one . i ran all the tests but they didn`t detect the mio-board . i ran FXtester and that failed to show the MIO-Board's firmware the box was blank !

See Service Manual for physical steps.

The proper test is in Dell Diags (outside of Windows). See my post here:

http://en.community.dell.com/owners-club/alienware/f/3746/t/19454040.aspx

does anyone know the procedure to replace the MIO-board on a alienware aurora R1 desktop ?

Hi!

You can reference to the AURORA Full System Disassembly videos Part 1 and Part 2 from the Alienware Services youtube channel. 

yeah tried that one to they all failed to detect it .i know there`s power going to it because i can see a orange light on and i`v not touched any wires or plugs . not sure why it seem to show no firmware for it ? . the lights on my alienware  Tactx mouse and keyboard light up and change colour ?

sorry if i sound a bit stupid but what does locked up and bricked mean and is there anything i can do to unlock it or unbrick it ? if thats the right term

not sure why it seem to show no firmware for it ?

It just says that because it can't communicate with it ... because it's locked-up or even bricked.

The Master I/O board might be faulty or the Command Center might not be communicating with it correctly like Tesla1856 said. Try the troubleshooting steps here.

If the issue persists, the board probably needs a replacement. 

sorry if i sound a bit stupid but what does locked up and bricked mean and is there anything i can do to unlock it or unbrick it ? if thats the right term