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March 15th, 2017 02:00

My keyboard backlight and screen dims from inactivity even if every power setting was set to never

Hello, I came upon an issue after resetting my Alienware 17 R4 which makes my keyboard and screen dim after a few seconds of inactivity and my computer goes on sleep mode after a couple minutes of inactivity. I've set every power plan to never, Turned off adaptive brightness and sadly, I couldn't disable battery saving technology on my Intel Graphics control panel which was a number one fix for this issue since there's no option for it. I even disabled inactivity timer on AW Command Center. What is happening exactly. I've never experienced something like this. I find this issue very annoying.

7 Technologist

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4.4K Posts

March 21st, 2017 09:00

Hi, 

Try flashing your system Bios to the latest version (click here for the download link). After doing this, check to confirm if the same issue is still occurring. 

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