Unsolved
This post is more than 5 years old
13 Posts
0
69013
October 24th, 2013 05:00
New Alienware X51 - Driver Stopped Responding
I'm not very techy so bare with me here.
I built my own computer a while ago and it was great and then eventually started dying. I used to get the error "Driver Stopped Responding And Has Recovered" along with a black screen before hand. It use to happen in many games such as WoW.
I bought a new Alienware x51 and it has a NVIDIA GeForce GTX 670 graphics card. I transferred some games across from my old computer such as World of Warcraft and some others as my internet is slow and didn't want to fresh install. I've only been using it for a day and its all been running great and smooth and I was really happy with it. However earlier I got the driver stopped responding error again, on a brand new computer. I am not too sure what is causing this error and it is really frustrating me.
Now I am installing the latest driver for the graphics card at the moment which might fix the error, but I wanted to make this thread now in case it doesn't work!
Please help. Thanks!
0 events found
DannyyP
13 Posts
0
October 24th, 2013 13:00
Ok that did not help. Can anyone provide any insight?
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
October 24th, 2013 14:00
Hi DannyyP,
Uninstalling and reinstalling the Video drivers should fix the issue.
Refer the following link if the issue persists:
http://dell.to/1bjffb4
Awaiting your response!
DannyyP
13 Posts
0
October 25th, 2013 06:00
Did this last night and it worked completely fine. Turned on my computer just now and started up a game and it crashed again.
Unlike my last computer there is no screen tearing or stuttering before the screen goes black, it just happens instantly with no warning.
Milena M458
4 Operator
•
2.7K Posts
0
October 25th, 2013 10:00
Hello Dannyyp!
This article will suggest you different solutions to fix your problem.
Check it out and let us know how it goes.
DannyyP
13 Posts
0
October 30th, 2013 15:00
Gone 4 days without power and come back to using the computer. I don't know whats happened but now its crashing constantly and this time it makes the whole pc restart itself.
I have this information from the "windows crashed unexpectedly"
byron1234
1 Rookie
•
24 Posts
0
October 31st, 2013 04:00
I was having the same problems
too now it just freezes and causes me to hold the power button and restart ...
cruser12
353 Posts
0
October 31st, 2013 07:00
MY first guess would be maybe a Virus ? it might have transferred with your programs ? just a guess.
Milena M458
4 Operator
•
2.7K Posts
0
October 31st, 2013 12:00
I would recommend you to check on the video card and cpu temperatures, and just to make sure that is not a software issue you could run an Alienrespawn or a clean installation of windows.
DannyyP
13 Posts
0
November 6th, 2013 04:00
I have also run the diagnostics on startup and there are no problems at all. All tests passed.
DannyyP
13 Posts
0
November 6th, 2013 04:00
Nothing seems to be wrong with the temperatures at all.
The computer restarts at random times even when I am not doing anything taxing like just playing music through spotify and opening my internet browser. It basically just black screens, the lights go off on the case and then suddenly there is a whirring noise and it starts up again. I've installed bluescreen viewer and there are no errors at all when I start the computer back up. This is really getting annoying as it is a brand new computer and I have been having problems since day 1. I've also run a virus scan as well, and nothing.
Please help
Milena M458
4 Operator
•
2.7K Posts
0
November 6th, 2013 06:00
Then I will recommend you perform an Alienrespawm or a clean installation of windows just to make that is not a software issue.
DannyyP
13 Posts
1
November 9th, 2013 13:00
So I opened the PC up, lifted up the video card driver and saw that the big cable linking it to the motherboard is in front of the video drivers fan! Not very well placed at all! So I simply moved it so it wasn't in front of the fan and I've now been 3 days without a crash.
This could be a coincidence though. Crossing my fingers its fixed it.
Zeraphine
11 Posts
0
November 10th, 2013 17:00
It has nothing to do with your Computer, please read this:
https://forums.geforce.com/default/topic/621899/geforce-drivers/desktop-internet-browser-freeze-or-tdr-thread-w-geforce-460-560-gpus-updated-10-29-13-see-page-17-/1
All GPUs between 500-600 have this problem! Its an nvidia Driver problem, only older Drivers (till 314.22) works! Nvidia is trying to fix this.
DannyyP
13 Posts
0
November 12th, 2013 09:00
So went 5 days without a crash and its started again, even with the cable tucked away I am getting the computer randomly rebooting itself. I've downgraded my graphics driver to see if its the problem and it still persists.
Ran MSI afterburner with logging to see if anything dramatically changed just before crash and it seems that everything seems normal.
The problem is a little different now though. When I am just browsing the internet or watching a video everything seems to be fine. If I open up World of Warcraft for example and let it run for just like 30 seconds it then crashes. MSI Afterburner log shows no issues.
This really really is getting very frustrating now. Please provide some insight.
DannyyP
13 Posts
0
November 12th, 2013 11:00
I've decided to just try and restore it back to factory settings (how I received it) to see if its a software problem but I can't seem to work out how? I installed a program called AlienRespawn but it says it was unable to detect the recovery partion. Please tell me how I can do this :)