I can't speak for other countries (Although I believe U.K. consumer law is close to ours)
But - In Australia the warranty is attached to the product, not the current owner, so if you are in Australia you will be able to take action, you may have to take them to the Office of Fair Trading in your state but you will eventually get something, probably a replacement system.
Have you tried drivers from the NVidia website instead of dell, dells are usually pretty out of date
I live in England - like you, I would hope that the laws would be similar on this. I will have to find out where I can get some more information on it.
Dell tech support talked me through updating the drivers from the NVidia site - they really have been very good, up until the point of it looking like a new system is required :(.
I've put a fan on the computer today, and so far the error hasn't occurred again... but I find it hard to believe it is an overheating problem as when monitored the temperatures seem fine.
Do you have the BSOD error code? If not, follow the instructions on this article to retrieve it and then check the list of common BSOD to find more troubleshooting steps.
I recommend you run an ePSA diagnostic to check for hardware errors before formatting, if issue persists, you can use AlienRespawn to go back to factory settings instead of completely re-installing the OS.
AndrewSi
3 Apprentice
•
901 Posts
0
June 10th, 2014 09:00
What country are you in/from?
I'm in Australia.
I can't speak for other countries (Although I believe U.K. consumer law is close to ours)
But - In Australia the warranty is attached to the product, not the current owner, so if you are in Australia you will be able to take action, you may have to take them to the Office of Fair Trading in your state but you will eventually get something, probably a replacement system.
Have you tried drivers from the NVidia website instead of dell, dells are usually pretty out of date
Tushkoo
3 Posts
0
June 10th, 2014 10:00
Thank you for your reply Andrew.
I live in England - like you, I would hope that the laws would be similar on this. I will have to find out where I can get some more information on it.
Dell tech support talked me through updating the drivers from the NVidia site - they really have been very good, up until the point of it looking like a new system is required :(.
I've put a fan on the computer today, and so far the error hasn't occurred again... but I find it hard to believe it is an overheating problem as when monitored the temperatures seem fine.
AndrewSi
3 Apprentice
•
901 Posts
0
June 10th, 2014 16:00
Theres a slight possibility the fan was faulty, not much, but slight.....Fingers crossed :)
Alienware-Naomi
4 Operator
•
1.8K Posts
0
June 12th, 2014 13:00
Hi!
Do you have the BSOD error code? If not, follow the instructions on this article to retrieve it and then check the list of common BSOD to find more troubleshooting steps.
I recommend you run an ePSA diagnostic to check for hardware errors before formatting, if issue persists, you can use AlienRespawn to go back to factory settings instead of completely re-installing the OS.