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29617
May 9th, 2012 16:00
Same problem here
if i go into hardware properties. it shows usb controller unknown device, windows has stopped this device because it has reported problems. code 43
i have done the alienware diagnostics and came with this error...: 5D00:0009 - UUTUSBTM- DEVICE_INITIALIZATION_FAILURE user must reattach unit on ROOT HUB port 1 and re-start test.
the orange light is on.
my fans are running at full speed.
if i install the updated version of alienware command center i get this error... this installation package is not compatible with this platform.
i have done the power button switch holding down with it unplugged and nothing
i have reinstalled windows with the drivers in the order that has been mentioned in the forum. and nothing
the lights and everything was working then i did a reinstall to get rid of a bunch of junk files i had on the drive and this happened.
please help.
Tesla1856
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17.1K Posts
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May 9th, 2012 16:00
If you can't get Dell Diags to detect and test the MIO-Board outside of Windows ... it will have to be replaced/swapped-out. (Period)
When you install CommandCenter v2.6.0.x or higher, if it detects that the MIO-Board still has the old v1.x Firmware, it will flash it up to v2.x Firmware. If this part doesn't go exactly right, the firmware flash routine will sometimes "brick" the MIO-Board.
There have been others that report the MIO-Board fails after clean installing Win-7. For this reason, I now recommend un-plugging the MIO-Board during Win-7 install (just like it's a good idea to remove all extra hardware from machine during initial install). Personally, I think its more to do with the Firmware 1.x/2.x flashing ... but only Dell really knows for sure.
itmeanzmustard
5 Posts
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July 26th, 2012 08:00
when you say "detect and test the MIO-Board outside of Windows..." can you clarify that, please? i my system may be bricked by the most recent CC update, and I am having this same issue. i can test all the fans and CPU via Dell Diags, but i don't see anything that specifically says "MIO-Board".
Tesla1856
8 Wizard
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17.1K Posts
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July 26th, 2012 10:00
See my posts here (read carefully):
http://en.community.dell.com/owners-club/alienware/f/3746/p/19454040/20128296.aspx#20128296
If the MIO-Board is:
1. Locked up or dead
2. USB cable is disconnected (it's comm. to motherboard)
3. Not getting power
4. Moon is in wrong position in sky
Dell Diags will not be able to detect it. Therefore, it will not make the dedicated MIO-Board test available for selection. IIRC, other related tests (like the Lights) will also be missing.
This all counts as a FAILED TEST.
itmeanzmustard
5 Posts
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July 26th, 2012 11:00
thanks, Tesla1856! i'll have some more time tonight to dig around inside the system to check everything you've posted in the other thread. i'll report back. i have a feeling it's #4. :D
itmeanzmustard
5 Posts
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July 30th, 2012 07:00
so, to report back, i have:
my alien head is dark and my Device Manager still says that the USB is an "Unknown Device."
i'm guessing this is where i reach out to Dell to get a new MIO board, but since i'm not under warranty anymore, that makes me kind grumpy to do it.
itmeanzmustard
5 Posts
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July 30th, 2012 08:00
i should add that the light on the MIO board is on and the fans are running. i ran Dell Diags a bunch of times, and can test the fans, but nothing specific for the MIO board is coming up.
Tesla1856
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17.1K Posts
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July 30th, 2012 11:00
You didn't mention trying "Power Dissipation Fix".
If the MIO-Board is un-detectable and un-testable in Dell Diags, you will have to replace it.
If that doesn't work, you will have to get a new MIO-Board.
Call Dell Spare Parts 1-800-357-3355 and ask for the part number for prices and availability. I think they might be around $100. If you are under warranty or less than 6 months outside of warranty, you might be able to get a free swap (through tech support)
MIO-Board - Part Numbers:
Aurora-R1
2JXP2 : Master I/O Board ALX
P0GVP : Master I/O Board Standard
If you have motorized louvers on top, you have an ALX.
If just a plainer top with honey-comb hole pattern, you need the Standard
itmeanzmustard
5 Posts
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July 30th, 2012 15:00
i did try the Power Dissipation Fix, but nothing. i'll try both of those and see what I can get. thanks, Tesla1856.
Tesla1856
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July 30th, 2012 16:00