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637
December 13th, 2016 07:00
screen goes black
hi. alienware 15r2
screen goes black when i do full screen while using external monitor/HDTV.
but works fine when using laptop's own screen.
any advice?
thank you
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Eimy_B
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December 15th, 2016 09:00
Hi,
Update the Bios to the latest here:
www.dell.com/.../DriversDetails
Make sure the video driver is up to date as well.
Also this could be related to a compatibility issue between Optimus + Windows 10 and there's just one workaround: go to the browser options and disable the 3D hardware acceleration, if that doesn't work, then you will need to open Device Manager and disable the Intel graphics card while you're using the apps and then enable it again after.
Let me know if you need something else!