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15931
May 4th, 2017 20:00
Some keys on keyboard (Alienware 17 R4) not working?
Hello, I just received my new Alienware and was shocked when i noticed that some keys are not working at all. 4, p, f and the Home button do not do anything. I already tried those buttons in BIOS and they did not work there either, so I am confident this is a Hardware issue. Anyone know an easy way to fix this, or do I need to send the machine back and wait for Dell to send a new one :/?
Thank you!
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reyanapatjil
2 Posts
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September 23rd, 2017 03:00
i have the same problem some of my keys don't work when i just started my laptop, the keys work only when the laptop is used for several hours. what should i do? it's an alienware 15 r3
Eimy_B
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4.4K Posts
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September 25th, 2017 09:00
Hi ,
Send me a private message with the service tag so I can help you with this.
Jason9999
2 Posts
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October 26th, 2017 15:00
I'm having same issue as you are. Did you end up finding a way to get this fixed?
TIA.
slf1234
1 Message
0
November 27th, 2017 19:00
I am now having the same exact issue as the OP.
I called into tech support and scheduled them to come out but just got a email stating the part to fix my computer is not available right now. I am disappointment as this is my main computer used every day and I have to use a external keyboard.
SLF
projirard
1 Message
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November 29th, 2017 09:00
I'm having the exact same issue, keys "f, p, 4" won't work. I have to copy/paste these letters to use them. I've only had this PC for like 3 months and it started doing this a couple weeks ago.
K_Feenan
2 Posts
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December 8th, 2017 11:00
I am having a similar issue - for weeks my keypad has been missing the * / and + symbols. Now today my entire keyboard just quit. I have an alienware laptop just over 1 year old. The problem extended to the keyboard on the computer itself. Changing external keyboards didn't help. Only thing that seems to work is a reboot but now I'm concerned that if this is a hardware problem that I might get completely locked out.
What is the firmware update?
Eimy_B
4 Operator
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4.4K Posts
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December 11th, 2017 10:00
Send me a private message with the service tag so I can review your case.
Eimy_B
4 Operator
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4.4K Posts
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December 11th, 2017 10:00
Send me a private message with the service tag so I can review your case.
socaldooley
1 Message
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December 12th, 2017 04:00
I have this exact same issues - pressing "a" gets me "a9." "O" doesn't work at all. Down arrow key repeats "u's." "L" gives me "lh." It's not usable at this point. If anyone has a fix beyond physical repair, please let me know.
amisfits
2 Posts
1
December 16th, 2017 22:00
I'm having the exact same issue, keys "b, i, 0" "0,7" won't work. 17R4，What is the problem？
Eimy_B
4 Operator
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4.4K Posts
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December 19th, 2017 12:00
Hi amisfits,
Send me a private message with the service tag so I can assist you further.
amisfits
2 Posts
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December 19th, 2017 22:00
I repaired,KB Cable interface problems
Eimy_B
4 Operator
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4.4K Posts
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December 20th, 2017 09:00
Ok, let me know if you need something else!
Branix
2 Posts
1
December 28th, 2017 14:00
I have the same problem. The keys "i" , "b" and "0" are not working when i turn on or restart my laptop.
The1Reaper
6 Posts
0
December 29th, 2017 06:00
3 things to try. Check for Dell updates, Force reinstall the keyboard drivers, and update or flash the current BIOS. Before you flash the BIOS please verify the version you have is older or the same as the current BIOS release. Sometimes newer systems have a newer version than the public release. Do not downgrade your BIOS. If this doesn't fix your issue you may need to contact Dell and have them try to fix the issue.