Wow, nice. It's hard to imagine how taking the battery out would do anything that's only software controlled. I personally fixed mine by restoring to factory image and reinstall each program afterwards while check if the function still works. Basically I took the long way lol
First they had me power off, unplug, and remove the battery. This requires removing 2 screws to remove the bottom cover, then two screws to remove the battery. Then you flip the computer back over, open the lid, and hold the power button down for 60 seconds to completely discharge any power. The point of this is to eliminate static electricity.
Put the unit back together, power on, and they had me go through the diagnostics.
THEN we reinstalled the Alienware OSD.
Personally I'd start with the last step before all the other stuff, but they were thorough and it fixed the problem. Plus I got to take stuff apart - lol.
parkxps1124
75 Posts
0
May 20th, 2011 00:00
i havent tried some of the options you listed but i have noticed the function f2 (battery disable) opens alienfusion....very odd
glad to see i'm not the only person
hopefully a update soon will fix these issues.
silvermercuryac
7 Posts
0
May 21st, 2011 20:00
Is this a very uncommon issue, so much no one but two people are experience?
RoobyBegonia
2 Posts
0
June 14th, 2011 17:00
I am having the same problem - but it actually worked fine until yesterday when I updated some drivers. Will see if I can find a solution.
silvermercuryac
7 Posts
0
June 15th, 2011 13:00
Wow, nice. It's hard to imagine how taking the battery out would do anything that's only software controlled. I personally fixed mine by restoring to factory image and reinstall each program afterwards while check if the function still works. Basically I took the long way lol
RoobyBegonia
2 Posts
0
June 15th, 2011 13:00
Called support and got mine fixed.
First they had me power off, unplug, and remove the battery. This requires removing 2 screws to remove the bottom cover, then two screws to remove the battery. Then you flip the computer back over, open the lid, and hold the power button down for 60 seconds to completely discharge any power. The point of this is to eliminate static electricity.
Put the unit back together, power on, and they had me go through the diagnostics.
THEN we reinstalled the Alienware OSD.
Personally I'd start with the last step before all the other stuff, but they were thorough and it fixed the problem. Plus I got to take stuff apart - lol.
Jay51
42 Posts
0
June 15th, 2011 13:00
Haha. Nice! Have fun. =D