Thermal Controller - Account Configuration does not allow application to run properly - door controller error?

My Alienware Aurora ALX had a hard drive crash, so I used the misfortune to swap in a SSD drive and am in the process of getting my PC back up and running. 

After installing Win 7 64 bit home premium (from the system disk), I reinstalled the Alienware Command Center from my resources DVD.  My system  was bought in Sept 2010, so it had an older version of Command Center (ver 1), so when it booted up it updated automatically to version 2, but I've encountered some errors:

- AlienFX seems to work fine, but the Thermal Controller isn't working - when the PC boots up, or I try to access that tab on the Command Center, I get the following popup error message:  "your user account configuration does not allow the application to run properly", and a message saying that the "doorcontroller" isn't working (and the vents on top of the Alienware do not move).

- I tried removing Command Center in case it was a driver problem and trying again, but the same problem persists.  I then tried again uninstalling and just using the version from the Resources CD, but an installation message indicating there was a newer version.

- After trying uninstalling/reinstalling a few times, I got a longer popup error message, which I've reprinted below separately.

Please help - I don't know what else to do!

---- lengthier error message below ---

System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.ThermalControls.Communication.Core.ActiveVenting.Classes.ActiveVentingFlareOnEventsClass.CloneFlareOnEvents(ObservableCollection`1 cloneEvents)
   at AlienLabs.ThermalControls.App.Presenters.ActiveVentingPresenter.refresh()
   at AlienLabs.ThermalControls.App.Views.Xaml.ActiveVentingControl.Refresh()
   at AlienLabs.ThermalControls.App.Views.Classes.ViewFactoryClass.NewActiveVentingView()
   at AlienLabs.ThermalControls.App.Views.Classes.ViewFactoryClass.NewView(ViewType type)
   at AlienLabs.ThermalControls.App.Views.Classes.ViewRepositoryClass.newView(ViewType type)
   at AlienLabs.ThermalControls.App.Presenters.ThermalControlsPresenter.Activate(ViewType type)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.MenuItem.OnChecked(RoutedEventArgs e)
   at System.Windows.Controls.MenuItem.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetCurrentValueInternal(DependencyProperty dp, Object value)
   at System.Windows.Controls.MenuItem.OnClickImpl(Boolean userInitiated)
   at System.Windows.Controls.MenuItem.ClickItem(Boolean userInitiated)
   at System.Windows.Controls.MenuItem.HandleMouseUp(MouseButtonEventArgs e)
   at System.Windows.Controls.MenuItem.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)