Hi,

Try uninstalling and reinstalling the Command Center following ALL the steps below:

SLN303405 - How to Remove and Reinstall the Alienware Command Center

Let me know how it goes!

Having the same issues, these are the errors I get on start up.

System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.Management.ManagementException: Generic failure

  at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)

  at System.Management.ManagementEventWatcher.Start()

  at AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceWatcherClass.Start()

  at AlienLabs.ThermalControls.DeviceDiscovery.ObjectFactory.NewThermalControlsDeviceDiscovery()

  at AlienLabs.ThermalControls.Domain.ObjectFactory.get_DiscoveryService()

  at AlienLabs.ThermalControls.Domain.ObjectFactory.NewThermalControlsDeviceRepository()

  at AlienLabs.ThermalControls.Domain.ObjectFactory.get_ThermalControlsDeviceRepository()

  at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()

  at AlienLabs.ThermalControls.Domain.ObjectFactory.NewProfileProcessor()

  at AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()

  at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()

  --- End of inner exception stack trace ---

  at AlienLabs.ThermalControls.Controller.Main..ctor()

  at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)

  at System.Windows.Application.OnStartup(StartupEventArgs e)

  at System.Windows.Application.<.ctor>b__1_0(Object unused)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Then after I followed the guide to remove and reinstall, this error showed up while installing.

System.NullReferenceException: Object reference not set to an instance of an object.

  at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)

  at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClassFactory.New(AlienFXDeviceRepository repository)

  at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()

  at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)