USB Device Silicon Labs

I have the USB Device Not Recognized issue.   I can't use the current articles on how to repair it because I do not have any of the drivers listed in those articles.    My driver is not Renesas, Western Digital, Hitachi, or Seagate.    According to my Programs and Features window, I have a Silicon Labs Software USB 3.1.  

I have tried uninstalling the host controllers in the Device Manager and doing a hard restart.  That worked once (two days ago), but not this time.  

Please point me to where I can get instructions for fixing that particular brand name USB driver.  Thanks.