Okay I have done everything to figure this out. I reinstalled all DELL Win 7 drivers and played with many configurations....even updated the new BIOs that came out yesterday. I was just about to scrap windows 7... and I HATE Vista...SO, I open up my box and I noticed that the top piece of RAM was not seated properly... it was even sticking out a little. Yeah! So I reseated it and booted back up the machine and tried my renders again and it still froze the machine. So finally, I just pulled out that stick of RAM and now it WORKS!!! NO MORE FREEZING! I rendered 10 movies in AE CS4 without a hitch. Its been going all day!

I am praying that was it. I just have to send back this RAM and get it replaced! Hopefully I dont have to send back the entire machine!

Sherlock Holmes I presume. Good work. Hope your machine stays at home. I'll remember to check out the insides when my machine is finally delivered.

Are you still running solidly?  My issue seems to be a combination of random crashes and any game that pushes my system... totally reboots it.

They have replaced MB, Ram, and Power supply.  It continues to crash when I stress it, and then.. every so often.. for no reason.  In some cases I can totally crash it (repro) everytime.  Running Furmark... The PC will reboot at 80c ish everytime.  Running Champions online... high detail.. video card over heats and WOOSH reboot.  Demigod.. same deal.

Well once I took out that RAM and it was running perfectly until about 2 days later and it froze again.... but it was still pretty stable with only 4 gigs of RAM.  I figured it HAD to be ram related. So I decided to put that bad stick of RAM back in my machine to test it out with the Win 7 memory tester. It found nothing wrong with it after running the test for about 12 hrs.

So I searched a few forums and found that one user changed the speed of his memory in BIOS from 1333 Mhz to 1066 Mhz and it stopped his freezing issues.
http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/d08c2c40-495f-49f2-a265-b032895d45aa
So I did that, and with all 6 gigs of RAM in my machine I have not had a crash now for 2 weeks or so now.

I think that was it all along. Dell needs to try addressing these issues with Win 7 before setting up new machines.

I hope this helps.

Hyperealism,

Send me your service tag number in a private message so I can look up the memory we sent.

Hyperealism,

The tag information shows the Aurora ALX was shipped with -
317-3174 D9C57 (6GB DDR3-1600 XMP PC3-12800 200MHz)

In your Bios- Frequency/Voltage Control screen, XMP Support should be enabled.
In your Bios- Frequency/Voltage Control- Overvoltage Configuration screen, DDR3 Memory Voltage should be set to 1600.

What happens when you do this?

Hi,

I'm having the same problem. Where can I find my Bios?

Thanks

@sapphirex

Press F2 when the computer starts up.

Hi, I also purchased an Alienware Aurora ALX computer and am having freeze issues that happen randomly. First everything stops responding except mouse and after about 30 secs after the whole thing freezes and im forced to do a hard reset. Whats going on!

Service TaG:

I have no idea! I don't know if the computer is new or something but...as for now..it stopped.

Had it for one week now.