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6495
July 7th, 2013 14:00
Wireless installation problem (network driver)
Hello everyone,
i have just recently formated my alienware m14x and started on downloading and installing the drivers associated with it. However;when i wanted to install the network driver (which contains bluetooth and wireless ans so forth), it starts off with bluetooth which, for its installation, requires me to " turn on bluetooth using the wireless switch". here lies the problem, since i just can't activate bluetooth. In adapters i just have a blutooth one which is activated.
any ideas on how i can get wireless on my laptop?
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NataliaatAW
2 Intern
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835 Posts
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July 8th, 2013 13:00
Hi Khalid,
I'll help you find the correct driver for your system, please send me a private message with your service tag and the link to this thread.
khalid.hussein
2 Posts
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July 8th, 2013 14:00
Hi natalia,
i already used the service tag to download the driver from the dell website yet the same thing shows up, telling me to activate bluetooth. if i am not mistaken, the size is 262 MB correct?
anyway, i sent u the service tag along with the link.
NataliaatAW
2 Intern
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835 Posts
0
July 9th, 2013 15:00
Hi, I replied to your private message, please let me know how it goes.
acnetworks12
2 Posts
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January 28th, 2014 21:00
Had the same problem. The fix is in the following thread:
http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19535540.aspx
Scroll down to the bottom of the thread and follow MateAjdukovic post dated 12/10/2013. You have to figure out the "device instance" of the wireless card, go to a 3rd party website, lookup the card and it will provide a link to Dell's website for the proper driver download. Sounds convoluted but the solution works.