I have spent more than 20 hours with Dell online chat trying to fix this exact problem. They wanted to replace the board and power supply, they did the board and it has a green light on indicating that the power supply is good. They now want to replace the hard drive and I don't think it is that rather a flaw of some sort with the 4700 machine.
I have not added any new hardware to my 4700 when the problem first occured, even went to the bios and set it to the factory settings. Worse, my company is about to increase in staff and are looking at the dell products, which I can't endorse at the moment. The last tech said "i understand your frustration, but this is a complicated issue" .....why can't they just say they don't have the answers for this problem. My warranty is about to run out and I am affraid they got the best of my dollar and me. Never again unless they replace the CPU. Sorry just had to vent.
So it can actually crash before getting to the BIOS screen? You can't load Windows at all?
Presumably you've got another computer that you're posting from, so try downloading Memtest and make a boot disk with that (www.memtest86.com or www.memtest.org not sure if one is better than the other). And also try the Dell diagnostics. If the board's been replaced, the RAM seems like the next likely culprit to eliminate.
ravik521
2 Intern
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1.6K Posts
0
October 19th, 2005 00:00
did you try running dell diagnostics on the whole computer?
DELL DIMENSION 2400
INTEL CELERON 2.60GHZ
512MB OF RAM
80GB HD
hudsonriver
14 Posts
0
October 19th, 2005 17:00
I have spent more than 20 hours with Dell online chat trying to fix this exact problem. They wanted to replace the board and power supply, they did the board and it has a green light on indicating that the power supply is good. They now want to replace the hard drive and I don't think it is that rather a flaw of some sort with the 4700 machine.
I have not added any new hardware to my 4700 when the problem first occured, even went to the bios and set it to the factory settings. Worse, my company is about to increase in staff and are looking at the dell products, which I can't endorse at the moment. The last tech said "i understand your frustration, but this is a complicated issue" .....why can't they just say they don't have the answers for this problem. My warranty is about to run out and I am affraid they got the best of my dollar and me. Never again unless they replace the CPU. Sorry just had to vent.
THanks
hudsonriver
14 Posts
0
October 19th, 2005 18:00
tigerwolf7
2 Intern
•
3.9K Posts
0
October 19th, 2005 18:00
tigerwolf7
2 Intern
•
3.9K Posts
0
October 19th, 2005 19:00
Presumably you've got another computer that you're posting from, so try downloading Memtest and make a boot disk with that (www.memtest86.com or www.memtest.org not sure if one is better than the other). And also try the Dell diagnostics. If the board's been replaced, the RAM seems like the next likely culprit to eliminate.