Blue screen/stop error

Question

This question is for a Dimension 4600 with Win XP -

We have been getting the blue screen randomly popping up in the middle of the work day. Today it contained this information after "A problem has been detected and windows has been shut down to prevent damage to your computer."

Stop: 0X0000008E (0XC0000005, 0XF0B6C2B7, 0XF0416928, 0X00000000)

SYMEVENT.SYS - Address F0B6C2B7 Base at F0B61000, Datestamp 4272844c

Memory Dump

Does anyone have information to help us? Thanks very much.

rennerpac · Answer

Here is the diagnostic message:

Primary SATA
Drive 0: No device

Secondary SATA
Drive 0: No Device

Primary IDE
Drive 0: WDC WD800BB-75FJA1- Pass
Drive 1: No Device

Secondary IDE
Drive 0: GCR-8483B - Diagnostics Not Supported
Drive 1: No Device

Thanks for you help.

RoHe · Answer

0X0000008E errors are frequently related to RAM memory. Boot the PC and press F12 before XP starts to load. Follow the prompts and run the diagnostics. If you get a memory error, copy it down and contact Dell for replacement, assuming the PC is under warranty.

You could also unplug the PC from the wall outlet, open the case, and carefully re-seat the RAM modules in their slots. Take all necessary anti-static precautions while working inside the case.

Ron

RoHe · Answer

Your Western Digital hard drive on the primary IDE channel passed the tests. :)
I'm assuming that the Secondary IDE Drive 0: GCR-8483B is your optical drive. It wasn't tested, possibly because there was no CD in it.

Are those the only tests you ran? What about tests on the random access memory (RAM) which may be causing that BSOD error and what about CPU tests, etc?

Ron

rennerpac · Answer

I will run those tomorrow. I just saw the one diagnostic area but will look for the others you mentioned. Thanks again!

D-machine · Answer

Ron,

I saw you answering similar questions so you might offer help in my case.

I have got a STOP error in my DELL computer (with WindowsXP-Pro), as quoted below. Could you help please?

Thank you very much in advance.

Regards, Mark

P.S. No hardware and software has been installed recently in this computer.

How the error appears:

Power on

=> Black background screen displays:

Safe Mode

Safe Mode with Networking

Safe Mode with Command Prompt

Last Known Good Configurations

Start Windows Normally (Default)

(all the above have been tried and failed)

=> Display Windows-XP image (to try to start Window-XP)

=> Then, ERROR Message (in a blue background screen):

A problem has been detected and windows has been shut down to protect damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time youve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you may need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable computers, restart your computer, press F8 to select Advanced Setup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x000000ED

(0x82F58BF0, 0xC0000006, 0x00000000, 0x00000000)

==================

Action taken:

4 diagnostics lights checked: all green, OK

Dell Diagnostics test run: all pass

elan_morin · Answer

Boot up system and when you see the Dell logo, press F12. Use the cursor keys and got to IDE drive diagnostics. If your HDD fails, have your HDD replaced. If it passes, reboot, insert your winxp disk at your top cdrom/dvdrom drive and press F12 again and this time choose IDE CDROM device or something like that. The message 'Press any key to boot from cd' would appear and press any key. On the first prompt press 'R' and then it would give you recovery console. Type chkdsk /p /r and press enter. Process takes around 45 minutes depending on HDD size. After finishing type exit and press enter and reboot normally.

D-machine · Answer

Hi, elan_morin,

Thanks for responding to my question. I tried what you recommended - using winxp disk to open recovery console. In the blue screen "Welcome to Setup" with options of press "R" for repair, I tried to press "R" and all other keys, there was no response at all - simply dead! I repeated this process several times, all were unsuccessful. Could you tell what I'm supposed to do? Thank you very much. Mark

elan_morin · Answer

Or reboot and use a PS/2 keyboard...

RoHe · Answer

Don't know if this is the issue, but if this is a USB keyboard, you may have it connected to the wrong port. Typcially only one USB port on the rear of the tower is active before XP loads the USB drivers. You may have to try them all to find the right one.

Ron

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Blue screen/stop error

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