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7354
March 19th, 2013 01:00
computer turns off
I have a Dell Inspiron 660 s and have added a monitor "Dell Monitor for both, both the same" after about 2hrs some times longer the computer will just turn off ! one of the monitors goes through my VGA port and the other through the HDMI port these slots came with the computer from new about 5 months ago and have the same same graphic card no changes within the computer from new at all, can you tell me why this would happen please. regards Jim7777 :emotion-1:
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DELL-Kevin Ha
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185 Posts
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March 19th, 2013 03:00
Good Morning Jim
Thank you for contacting the community.
If you can answer the following questions, it will give us a better understanding of the issue and how to best troubleshoot it:
1. Does the system completely power off or reboot
2. When it powers off, what does the power LED do, go off, or stay a certain colour, or flash.
3. Do you hear any beeps at all.
4. What happens on the monitors when the system goes off.
5. Power on > Tap F12 > Diagnostics > and run those diagnostics and note down any errors.
6. Would you be comfortable going inside the system and removing parts if need be?
Let us know how you get on.
Regards
Kevin
jim7777
2 Posts
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March 19th, 2013 13:00
1. Does the system completely power off or reboot = completely
2. When it powers off, what does the power LED do, go off, or stay a certain colour, or flash. = no light
3. Do you hear any beeps at all. = no
4. What happens on the monitors when the system goes off. = stays on goes blank on both
5. Power on > Tap F12 > Diagnostics > and run those diagnostics and note down any errors. = no errors
6. Would you be comfortable going inside the system and removing parts if need be? = no at all
Thanks Jim7777
DELL-Kevin Ha
4 Apprentice
•
185 Posts
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March 21st, 2013 05:00
Good Morning Jim
Can you let us know exactly where you are based, so I can give you the right information on how to have this sorted.
Can you also please private message me your service tag, so I can have a look at your warranty status. With all of the answers above, with the issue being intermittent, and yourself not feeling comfortable opening up the system, we would usually go with a best guess part if you are in warranty.
Once you get back to me, we can move on from there.
Regards
Kevin