connection problem, i think!

Thanks

steve for your quick response. im on a dial-up connection.. my laptop is a Inspiron 1150 using windows XP. Thanks for any help.

You need to provide more information.  What kind of internet connection do you have (cable, dsl, dialup)?  If cable or dsl, are you connecting through a router?  Which model computer do you have?  Which version of Windows are you running?

 

Steve

Check to see if you have a modem installed.  First go to Device Manager and click the + sign next to modems.  Is there a modem listed there?  If so what make and model modem does it show?  If not, check to see if you have a modem physically installed.   See the following document for your system:

 

http://support.dell.com/support/edocs/systems/ins1150/sm/upgrades.htm#1105474

 

Steve

In reply to your tech help..there is a modem installed..the is a recent problem . in the past i had no problems connecting and loading WindowsXP..Do you have any other suggestions? Thanks

I am able to connect to the internet (thru a temp connection, provided by by ISP) But my system contiunes to display loading..which never loads. Ive checked the modem it is installed & running.I had thought this might be a WindowsXP problem which i could fix by updating my windows XP..but im unable to connect to the update site, because of this connecting problem. i am using a laptop Inspiron 1150 ..dial-up conncetion with WindowsXP. Thanks

I am sorry, i thought i had said i wasnt using the laptop but another PC in the house,My aploigies for this misunderstanding.I had ran a anti-virus & spyware program it didnt detect anything. I will reinstall the WindowsXP backing up my files before doing so. Thank you for all your help.

What program are you trying to run when you say it displays "loading"?  What do you mean when you say can connect to the internet through a "temporary connection"?  Unless you can better describe what is going on, it is going to be very difficult to help you.

 

Steve

Why can't you download the software on the connection you are using to read this message?  Of course reformatting, reinstalling Windows, and reinstalling all drivers is likely going to correct all of your problems, it will be a long process.   Make sure you back up everything you have added and want to keep before you reformat.   Have you checked your system for viruses and spyware?

 

Steve

I am trying to load Internet Explorer. My ISP software had a dialer error, therefore i contacted them..a tech walked me thru a temp setup to be able to connect to the internet , then go to their website to download the latest version for my Internet Connection.But with I.E not loading i am not able to do so. Would you recommend i reinstall WindowsXP or perhaps the Dell "Inspiron" system Software w/ device drivers & diagnostics & utilites? I have both these CD's. Thanks