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38726

February 5th, 2002 04:00

Cursor problems

Just got a new 8200 a couple of weeks ago. Have already had problems with the cursor moving freely without even touching the mouse. It will float to the top, to the side, etc. Any suggestions?

1 Message

September 11th, 2002 20:00

I have the same problem on my brand new inspiron. Actually this is my second (the first died of a video card thermostat giving out), and BOTH had this same problem. I use the stick, and every now and then the cursor just starts floating by itself. I let go of everything and watch it float - eventually it stops and i can get back to work

Any ideas anyone?

2 Posts

August 4th, 2003 15:00

I was wondering if you ever heard anything on this. I have a inspiron 4000 me system and it happens to me all the time.

thank you

2 Posts

August 4th, 2003 15:00

Did you ever get a response to your cursor problem? I have a me 4000 Inspiron and it happens at least 15 times a day to me.

thank you

August 5th, 2003 00:00

I've had my 8200 for 1 1/2 years and that happens often.  It hasn't been a big deal until now, when my cursor jumps to the bottom right side of my screen.  Very hard to get it to point at anything.  Anybody?  It's very annoying, not to mention almost impossible to use the computer!

2 Posts

September 22nd, 2003 14:00

Did you receive any guidance on how to correct the cursor floating problems ?

I have the same on my Latitude, and would be very grateful for advice on how to fix this problem.

2 Posts

September 22nd, 2003 14:00

Did you receive any guidance on how to correct the cursor floating problems ?

I have the same on my Latitude, and would be very grateful for advice on how to fix this problem.

14 Posts

September 23rd, 2003 00:00

I just bought a Dimension 8300 and the mouse jumping problem is driving me nutts.  I uninstalled and reinstalled the drivers, even updated the USB drivers and finally went out and bought a new mouse. That didn't fix anything. The mouse jumps to where ever if feels like, I mostly notice it when gaming or doing graphics work. Any ideas??? I would greatly appreciate any help. Maybe a BIOS revision or something.

13 Posts

December 26th, 2003 09:00

My cursor will float freely to the side without touching the mouse (Dell Dimension 8300). Did anyone see a solution to this problem? It was mentioned before. Your help is appreciated greatly.

Klaas


@mitchub wrote:
Just got a new 8200 a couple of weeks ago. Have already had problems with the cursor moving freely without even touching the mouse. It will float to the top, to the side, etc. Any suggestions?



 

December 26th, 2003 21:00

I too am experiencing the same problem.  The cursor will arbitrarily zip and scroll to the bottom of the screen.  It a bit annoying and would like to be able to resolve it.   I have a Dell 8250 and a Logitech Trackman Marble (Model T-CL13) connected to a PS/2 port using the mouse driver provided by Microsoft XP.  I have tried installing the latest driver from Logitech and the behavior was much worse - arbitrary movements and opens all sort of windows without me touching the mouse. 

 

I will try the following:

(1) Replace the Trackman Marble

(2) Update my BIOS to v A04

(3) Try a different brand of mouse

 

11 Posts

January 11th, 2004 19:00

I have the same problem with my four-month-old 8300. Ever since I got the system, the cursor has jumped every few minutes regardless of whether I am moving the mouse or not, what sort of mouse pad I am using (the Dell-supplied pad has a tendency to cause tracking problems, but this is a different issue), which USB port the mouse is in, or whether I've re-installed my OS. I've had Dell send me a new mouse, but the problem has not gone away.

January 12th, 2004 20:00

The problem turned out to be an issue with this particular Logitech Trackman Marble (T-CL13).  I plugged in the mouse that Dell gave me and the problem went away.  I have two of these trackballs and they both exhibit the same problem.  I have also seen this happen on annother system running Windows 2000.   Do anyone else have this issue with their Trackman Mables?

 

Mark

13 Posts

January 12th, 2004 21:00


SilviaSystems wrote:

The problem turned out to be an issue with this particular Logitech Trackman Marble (T-CL13).  I plugged in the mouse that Dell gave me and the problem went away.  I have two of these trackballs and they both exhibit the same problem.  I have also seen this happen on annother system running Windows 2000.   Do anyone else have this issue with their Trackman Mables?


No, never used a Trackman Marble, and my cursor still makes mysterious journeys once in a while from the right to the left of the screen, or vertically sometimes. It is scary, as if Dell Company suddenly takes over control of my computer from a distance.

Klaas

Community Manager

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January 13th, 2004 18:00

To all,

* Click Start- Control Panel
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* Click Internet Options
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* Click the "Clear History" button, click Yes or OK
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* Check the box "IE should check to see whether it is the default browser"
* Click Apply
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* Click Apply
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* Click "Scan Now. It's Free!"
* Choose your country, click Go
* Give it 5 or 10 minutes to build the first time
* Put checks by your hard disk drive, floppy, or zip disk letters
(whatever needs scanning)
* Click "Scan" and "Autoclean"
* Close all boxes when finished
* Click Start- Windows Updates
* Click Scan for Updates
* Load all Critical Updates
* When finished close all boxes

* Download and install Ad Aware. Click here

13 Posts

January 13th, 2004 19:00

Thank you, ChrisM. I did all that. It is a waste of time. This is not a virus problem. It is an inside job: Dell Company takes over my computer, so it seems to me, and it is scaring. It doesn't happen every day, but is is weird when your cursor suddenly starts moving slowly to the side or to the top of your screen.

Klaas

11 Posts

January 15th, 2004 14:00

Klaas, while this is not a virus problem (I know my system is clean), it is probably not caused purposely by Dell. That theory simply doesn't make sense.

In addition, my mouse problems are gone. Dell sent me a new motherboard, which I thought was a really dumb idea, but it was difficult to tell that to a guy in India over a really bad connection. The motherboard the technician switched for my old one is exactly the same, except it has BIOS revision A03. Dell never suggested I update my BIOS, and for some reason I never thought of it. In any case, my BIOS was updated (in the most roundabout way), and my mouse woes are over. Here is what I sugges you do:

1. When your computer starts up, look at the BIOS revision under the Dell logo.

2. Go to the Dell support page and type "(your system name) BIOS" e.g. I typed "8300 BIOS"

3. Your top results will be under "most popular results". Choose the latest version of the relevant BIOS.

4. Call Dell support and get them to walk you through the process from here if you aren't comfortable with following the instructions at the download site. You probably need a floppy drive and a blank floppy disk for this procedure.
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