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47 Posts
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9748
February 13th, 2005 22:00
Dell Creative Diagnostics Agent
I've been having a terrible time with the Dell Techs on this problem with the Icon in the "notification" bar being useless. When I click on it, the Dell window comes up but the right side is missing and there are no buttons (Next) to activate it. When I click on the "Diagnose" button at the top, nothing happens.
I've run the Sound Blaster Live! CD that Dell furnished with the computer and done a bunch of troubleshooting as directed by the Techs but there has been zero improvement.
Anyone have any better luck with this issue?
Bob
7-month old Dimension 4600 with XP Home SP2.
robert1039
47 Posts
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February 14th, 2005 14:00
Yes, I can remove the icon by clicking Exit...but it returns after a while.
I discovered yesterday how to fix this thing. I went to the Startup tab in MSCONFIG and unchecked 'diagent'. Then clicked OK in the window that appeared after returning to the Desktop telling me that I wasn't running 'Normal' startup. Then I clicked on the Agent in All Programs, Creative, Sound Blaster, and a smaller window opened with the operating buttons in it. I haven't utilized the Program but at least the buttons are intact and I presume operable....and that blasted icon has not returned!
The Program itself is still flawed, though. If I click on 'Creative Diagnostics' in the dropdown window, instead of the 'Agent' line, that same, original larger window pops up and it's just like it's always been...right side missing and no buttons. The DellTechs told me that their Research and Development department was working on it and would surely resolve the problem shortly. I responded that the Program had been defective for 5 years that I know of and I wouldn't hold out much hope of Dell ever fixing it.
Bob
Gwynn Brooks
28 Posts
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February 14th, 2005 14:00
Gwynn Brooks
28 Posts
0
February 14th, 2005 16:00
Gwynn Brooks
28 Posts
0
February 14th, 2005 16:00
I believe this is the insight.
Message Edited by Gwynn Brooks on 02-14-2005 10:50 AM
robert1039
47 Posts
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February 14th, 2005 16:00
I saw that post about changing the size...something like 800X600, I don't remember, but I did try it and it didn't work.
Bob
robert1039
47 Posts
0
February 14th, 2005 17:00
I've read everything on the 'insight' link you provided and was hoping something would work but it didn't. I'd really rather not mess with the font size due to the results I had earlier (not good!). I'm pleased with the results I had from my earlier post.
BTW, I received a phone call from the 'Dell Techs' about an hour ago, wanting to know if they could consider the issue closed. I told them they sure could, no thanks to them, and I mentioned it would be nice if Dell could correct the problem on their end...as it should be. They just don't seem to understand that this is not a problem with one or two computers but is a problem with the CD and Program itself.
Bob