Dell Customer Support -- Non Responsive

Unfortunately this is why I recommend that people buy from a local store like Microcenter for a Dell.

That way if tis not working you can take it in and get it fixed.  And operate under THEIR warranty not

the in home support that seems to be sub contracted out to the lowest bidder.

As of today my company will no longer represent or do any sort of warranty work/repair for Dell.  I went to a simple install of a Brand New desktop that was right out of the box.  This was a total Virgin machine.  After the install the machine failed on the boot screen.  On the monitor I saw a nice bright red screen, not the blue screen of death, but rather a red screen that told me the machine failed on every boot device.  After a few moments a large FAIL appeared to fill the entire screen (still red mind you).  So I called Dell to let them know the machine that was bought on the 9th of Feb. had major problems out of the box and needs to go back for warranty diagnostic and repair.  Well I got the "run around"  I got into a yelling match with the Tech support over an error code.  He was asking me to read off the error code and then told me I was wrong when I gave him the code.  I was then told to reload the driver disk.  Now how is the driver disk going to work when the machine fails on the device screen?  I did the CMOS thing as instructed.  I even ran a DFT even though it was pointless.  The tech then told me since the HDD passed the quick DFT that the machine was fine. 

You would think that Dell knowing how many machine are produced in a single day would realize that a small portion of them would have errors.  You would also think that knowing this they would be more than happy to fix the problem.  QC cant check every machine, and Dell wont even admit a single machine may have issues.  I was also transfered 5 times before I got tired of it and demanded a supervisor.  I gave him plenty of time to give me the address to send the machine back for the repairs.  This is a 1500 dollar machine.  This is now a 1500 dollar refund.  the customers are now taking the machine back and then coming to my shop to have a custom computer built. 

SO, not only will I not work with Dell.  But every company that we have a service contract with I will have them remove all of their Dell computers for our custom built ones.  Every workstation that is a Dell in all of my contract companies will now be replaced.  So down in Naples FL dell just lost a 1500 dollar sell and about 50,000 dollars in business computers.

And while typing this I had to ask myself; why is 70% of computers in my shop a dell that is just out of warranty.  Kinda makes me wonder.

and here is a link to the same post.  http://en.community.dell.com/forums/p/19257826/19428603.aspx#19428603

I purchased a Dell Inspiron 518 with a one year onsite extended warranty on November 2, 2008.  On January 1, 2009 it stopped booting.  My computer is defective and hasn’t worked since January 1, 2009.  I have made over 11 calls to Dell Support and spent well over 11 hours on the phone with no resolution.  Dell has sent out a technician twice with defective parts and I still don’t have a computer that boots.  I have begged the Dell Support Customer Service Reps to transfer me to an executive to help resolve the issues and then never do.  I last called Dell Support on February 11, 2009 and spent over two hours on hold only to have the call disconnected before I could even speak with someone to help resolve the issue.  Any one else have difficulties with Dell Support?

Atherton_Executive

If you have a case number, you could contact Dell's 'Unresolved Issues' HERE.

Bev.